How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Complete Care at Wheaton
4011 Randolph Road, Wheaton, MD 20902 (opens Google Maps) · Montgomery County · (301) 933-2500· 116 certified beds · avg 111 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
4/5
Health inspection rating (on-site)
inspected Apr 21, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.29
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 37 inspection findings. Open the full record below to read every finding.
The facility did not observe each nurse aide's job performance or provide regular training as required. F-0730
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761
The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. F-0645
View all 37 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Apr 21, 2026 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Apr 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Apr 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 21, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 10, 2025 | E · Potential for more than minimal harm, pattern | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint · F-0657 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · F-0553 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint · F-0623 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · F-0791 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not dispose of garbage and refuse properly. · F-0814 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 10, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921 |
| Mar 12, 2021 | E · Potential for more than minimal harm, pattern | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Mar 12, 2021 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · F-0685 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Mar 12, 2021 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (18 → 6).
All citationsSerious citations (G–L)
2021
All citations: 11
Serious citations (G–L): 0
2025
All citations: 20
Serious citations (G–L): 0
2026
All citations: 6
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 11 | 0 | E |
| 2025 | 20 | 0 | E |
| 2026 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMaryland averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.29
Maryland average: 3.83
U.S. average: 3.95
Registered Nurse hours
This facility: 0.77
Maryland average: 0.83
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.08
Maryland average: 3.43
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Maryland avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.29 | 3.83 | 3.95 | bottom 30% in Maryland; bottom 26% in the U.S. |
| Registered Nurse hours | 0.77 | 0.83 | 0.69 | top 40% in Maryland; top 30% in the U.S. |
| Weekend total nurse staffing | 3.08 | 3.43 | 3.50 | bottom 42% in Maryland; bottom 35% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.63 | 0.63 | 0.48 | top 34% in Maryland; top 21% in the U.S. |
| Total nursing staff turnover (%) | 41.7 | 40.2 | 45.8 | bottom 50% in Maryland; top 41% in the U.S. |
| RN turnover (%) | 50.0 | 38.7 | 42.9 | bottom 26% in Maryland; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.38, RN 0.79, weekend 3.16.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.38 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Wheaton. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| PC MD5 Opco Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 02/01/2023 |
| PC MD5 Topco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 02/01/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 02/01/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| Adesse Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Adesse MD Peace MD5 Propco Holdco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Adesse MD5 Propco Holdco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Bates, Kimberly | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/31/2025 |
| Bates, Kimberly | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Bharaj, Narender | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Bharaj, Narender | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Cox, Vickie | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Cox, Vickie | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| HC Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Mansfield, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
Showing 20 of 38 parties CMS has on file for this facility; 18 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Arbors — Toms River, NJ · overall 4/5
- Complete Care at Barn Hill — Newton, NJ · overall 5/5
- Complete Care at Bayshore LLC — Holmdel, NJ · overall 4/5
- Complete Care at Bey Lea, LLC — Toms River, NJ · overall 4/5
- Complete Care at Brakeley Park — Phillipsburg, NJ · overall 2/5
- Complete Care at Brick LLC — Brick, NJ · overall 3/5
- Complete Care at Burlington Woods, LLC — Burlington, NJ · overall 4/5
- Complete Care at Cedar Grove — Cedar Grove, NJ · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How often do you evaluate your nurse aides and what ongoing training do they receive?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How are residents and families included in care plan meetings, and how often do those meetings happen?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Maryland midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 42% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 38 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 87 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Montcare at Wheaton | 1.5 mi | Wheaton, MD | ★★★☆☆ | 2/5 | |
| Turtle Creek Rehabilitation and Wellness Center | 1.9 mi | Kensington, MD | ★★☆☆☆ | 1/5 | |
| Layhill Nursing and Rehabilitation Center | 2.5 mi | Silver Spring, MD | ★☆☆☆☆ | 1/5 | |
| Hebrew Home of Greater Washington | 2.5 mi | Rockville, MD | ★★★★★ | 4/5 | |
| Tuckerman Rehabilitation and Healthcare Center | 2.7 mi | North Bethesda, MD | ★★★★★ | 5/5 | |
| Autumn Lake Healthcare at Oakview | 2.7 mi | Silver Spring, MD | ★★★★☆ | 3/5 | |
| Sterling Care Bethesda | 3.1 mi | Bethesda, MD | ★★★☆☆ | 3/5 | |
| Autumn Lake Healthcare at Arcola | 3.2 mi | Silver Spring, MD | ★★★★☆ | 3/5 | |
| Bedford Court Healthcare Cent. | 3.2 mi | Silver Spring, MD | ★★★★★ | 4/5 | |
| Maplewood Park Place | 3.7 mi | Bethesda, MD | ★★★★★ | 5/5 | |
| Montcare at Bethesda | 3.8 mi | Bethesda, MD | ★★★★★ | 4/5 | |
| Carriage Hill Bethesda | 3.8 mi | Bethesda, MD | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Montgomery, MD — 34 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Fairland Center — Silver Spring, MD · overall 2/5
- Fox Chase Healthcare — Silver Spring, MD · overall 1/5
- Friends Nursing Home — Sandy Spring, MD · overall 5/5
- Harmony Suites Rehabilitation and Wellness Center — Silver Spring, MD · overall 2/5
- Ingleside at King Farm — Rockville, MD · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 215025.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).