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Complete Care at Germantown
W173 N10915 Bernies Way, Germantown, WI 53022 (opens Google Maps) · Washington County · (262) 509-3300· 121 certified beds · avg 53 residents/day · certified since Oct 14, 1999 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
4/5
Health inspection rating (on-site)
inspected May 29, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.46
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 18 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. F-0551
The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. F-0623
View all 18 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 5, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · F-0551 |
| Mar 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Mar 5, 2025 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Jan 30, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint · F-0755 |
| Jul 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Jul 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| May 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| May 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jan 24, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jan 24, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585 |
| Jan 24, 2024 | D · Potential for more than minimal harm, isolated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Nov 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585 |
| Nov 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint · F-0657 |
| Oct 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| Oct 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585 |
| Oct 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607 |
| Oct 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
Inspection trend by year
All citationsSerious citations (G–L)
2023
All citations: 6
Serious citations (G–L): 0
2024
All citations: 7
Serious citations (G–L): 0
2025
All citations: 5
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 6 | 0 | D |
| 2024 | 7 | 0 | E |
| 2025 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityWisconsin averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.46
Wisconsin average: 4.29
U.S. average: 3.95
Registered Nurse hours
This facility: 0.83
Wisconsin average: 1.01
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.01
Wisconsin average: 3.84
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.46 | 4.29 | 3.95 | bottom 22% in Wisconsin; bottom 35% in the U.S. |
| Registered Nurse hours | 0.83 | 1.01 | 0.69 | bottom 36% in Wisconsin; top 25% in the U.S. |
| Weekend total nurse staffing | 3.01 | 3.84 | 3.50 | bottom 19% in Wisconsin; bottom 32% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.62 | 0.68 | 0.48 | bottom 49% in Wisconsin; top 22% in the U.S. |
| Total nursing staff turnover (%) | 57.1 | 46.9 | 45.8 | bottom 24% in Wisconsin; bottom 21% in the U.S. |
| RN turnover (%) | 60.0 | 39.7 | 42.9 | bottom 20% in Wisconsin; bottom 22% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.75, RN 0.89, weekend 3.26.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.75 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Germantown. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| PC Swi Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/01/2022 |
| PC Swi Topco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 06/01/2022 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 06/01/2022 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 06/01/2022 |
| Bielinski, Renee | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/11/2022 |
| Bielinski, Renee | Individual | ADP of the SNF | NOT APPLICABLE | 07/11/2022 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Hale, Cassandra | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/22/2024 |
| Hale, Cassandra | Individual | ADP of the SNF | NOT APPLICABLE | 01/22/2024 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Hellman, Yosef | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Peace Capital Holdings II LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Sidhu, Sarfraz | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/15/2023 |
| Sidhu, Sarfraz | Individual | ADP of the SNF | NOT APPLICABLE | 05/15/2023 |
| SMS 2021 Trust | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Spitzer, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/26/2025 |
| Spitzer, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 03/25/2025 |
| Stein, Shalom | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2022 |
Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Glendale West — Glendale, WI · overall 3/5
- Complete Care at Grande Prairie — Pleasant Prairie, WI · overall 2/5
- Complete Care at Hales Corners — Hales Corners, WI · overall 3/5
- Complete Care at Jefferson Meadows LLC — Baraboo, WI · overall 3/5
- Complete Care at Kensington — Waukesha, WI · overall 1/5
- Complete Care at Manitowoc LLC — Manitowoc, WI · overall 4/5
- Complete Care at Maple Grove LLC — Madison, WI · overall 1/5
- Complete Care at Nazareth LLC — Stoughton, WI · overall 2/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
- "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Wisconsin midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 57% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 26 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 43 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Menomonee Falls Health Services | 5.6 mi | Menomonee Falls, WI | ★★☆☆☆ | 2/5 | |
| Lindengrove Menomonee Falls | 5.6 mi | Menomonee Falls, WI | ★☆☆☆☆ | 1/5 | |
| Avina of Milwaukee | 7.5 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | abuse |
| Lasata Care Center | 8.0 mi | Cedarburg, WI | ★★★★★ | 4/5 | |
| Cedarburg Health Services | 8.0 mi | Cedarburg, WI | ★★★☆☆ | 4/5 | |
| Amethyst Health of Brown Deer | 8.0 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | SFF |
| Bradley Estates Nursing and Rehab LLC | 8.7 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | abuseSFF |
| Pavilion at Glacier Valley | 8.7 mi | Slinger, WI | ★★☆☆☆ | 2/5 | |
| Newcastle Place | 9.8 mi | Mequon, WI | ★★★☆☆ | 2/5 | |
| Luther Manor | 10.3 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | |
| Congregational Home, INC. | 10.8 mi | Brookfield, WI | ★★★★☆ | 3/5 | |
| Franciscan Woods | 11.3 mi | Brookfield, WI | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Washington, WI — 4 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Samaritan Nursing and Rehab — West Bend, WI · overall 1/5abuse
- Cedar Lake Health and Rehab Center — West Bend, WI · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 525653.
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