How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Citadel Post Acute
5121 East Broadway Road, Mesa, AZ 85206 (opens Google Maps) · Maricopa County · (480) 832-5555· 128 certified beds · avg 120 residents/day · certified since Mar 1, 1985 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)
5/5
Health inspection rating (on-site)
inspected Feb 21, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.74
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 5 inspection findings. Open the full record below to read every finding.
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. F-0755
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761
View all 5 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Feb 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Feb 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Feb 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 3).
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
2025
All citations: 4
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2025 | 4 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.74
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 0.46
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.16
Arizona average: 3.50
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.74 | 3.97 | 3.95 | top 49% in Arizona; bottom 49% in the U.S. |
| Registered Nurse hours | 0.46 | 0.69 | 0.69 | bottom 29% in Arizona; bottom 32% in the U.S. |
| Weekend total nurse staffing | 3.16 | 3.50 | 3.50 | bottom 41% in Arizona; bottom 40% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.24 | 0.49 | 0.48 | bottom 15% in Arizona; bottom 19% in the U.S. |
| Total nursing staff turnover (%) | 43.8 | 45.2 | 45.8 | top 43% in Arizona; top 47% in the U.S. |
| RN turnover (%) | 37.5 | 43.6 | 42.9 | top 32% in Arizona; top 42% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.44, weekend 3.00.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.55 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Citadel Post Acute. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Burnam, Soon | Individual | Corporate Officer | NOT APPLICABLE | 03/25/2015 |
| Ensign Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2015 |
| Keetch, Chad | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2011 |
| Monks, Chandler | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2024 |
| Peterson, Forrest | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Port, Barry | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 06/23/2025 |
| Sato, Ami | Individual | Corporate Officer | NOT APPLICABLE | 09/09/2024 |
| Speth, Terry | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/11/2015 |
| Speth, Terry | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/11/2015 |
| Speth, Terry | Individual | ADP of the SNF | NOT APPLICABLE | 06/23/2025 |
All 10 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain The Ensign Group — 342 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Citrus Heights Respiratory and Rehabilitation — Mesa, AZ · overall 3/5
- Coronado Healthcare Center — Phoenix, AZ · overall 5/5
- Desert Blossom Health & Rehab Center — Mesa, AZ · overall 5/5
- Desert Terrace Healthcare Center — Phoenix, AZ · overall 3/5abuse
- Estrella Health and Rehabilitation Center — Avondale, AZ · overall 4/5
- Fountain Hills Post Acute — Fountain Hills, AZ · overall 3/5
- Granite Creek Health & Rehabilitation Center — Prescott, AZ · overall 2/5
- Heritage Court Post Acute of Scottsdale — Scottsdale, AZ · overall 3/5abuse
Listed by state, then facility name — not a ranking. Showing 8 of the 341 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Arizona midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 44% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 37 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Desert Blossom Health & Rehab Center | 0.7 mi | Mesa, AZ | ★★★★★ | 4/5 | |
| Montecito Post Acute Care and Rehabilitation | 0.7 mi | Mesa, AZ | ★★★★☆ | 3/5 | |
| Advanced Healthcare of Mesa | 0.8 mi | Mesa, AZ | ★★★★★ | 5/5 | |
| Alta Mesa Health and Rehabilitation | 1.1 mi | Mesa, AZ | ★★★★★ | 5/5 | |
| Mi Casa Nursing Center | 1.2 mi | Mesa, AZ | ★★★☆☆ | 2/5 | abuse |
| Mission Palms Post Acute | 1.7 mi | Mesa, AZ | ★★★★☆ | 3/5 | |
| Sante of Mesa | 2.0 mi | Mesa, AZ | ★★★★★ | 5/5 | |
| Citrus Heights Respiratory and Rehabilitation | 2.3 mi | Mesa, AZ | ★★★☆☆ | 2/5 | |
| Springdale Village Post Acute | 2.9 mi | Mesa, AZ | ★★★☆☆ | 2/5 | |
| Sandridge Post Acute | 7.2 mi | Mesa, AZ | ★★★☆☆ | 2/5 | |
| Wellsprings of Gilbert | 8.3 mi | Gilbert, AZ | ★★★★★ | 5/5 | |
| Apache Junction Health Center | 8.7 mi | Apache Junction, AZ | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Coronado Healthcare Center — Phoenix, AZ · overall 5/5
- Desert Cove Nursing Center — Chandler, AZ · overall 2/5abuse
- Desert Haven Care Center — Phoenix, AZ · overall 1/5abuse
- Desert Peak Care Center — Phoenix, AZ · overall 1/5abuse
- Desert Terrace Healthcare Center — Phoenix, AZ · overall 3/5abuse
- Diamondback Healthcare Center — Phoenix, AZ · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035103.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).