How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Arrowhead Healthcare Center, LLC
4343 N Sierra Way, San Bernardino, CA 92407 (opens Google Maps) · San Bernardino County · (909) 886-4731· 58 certified beds · avg 54 residents/day · certified since Aug 13, 2015 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CRYSTAL SOLORZANO (9 facilities, chain avg rating 2.0★)
4/5
Health inspection rating (on-site)
inspected Apr 9, 2026
0
Serious findings on record
$0
Fines, last 3 years
5.01
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 23 inspection findings. Open the full record below to read every finding.
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms. F-0912
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
View all 23 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 9, 2026 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 9, 2026 | E · Potential for more than minimal harm, pattern | The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms. · F-0912 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Apr 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919 |
| Apr 10, 2025 | F · Potential for more than minimal harm, widespread | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · from a complaint · F-0727 |
| Dec 19, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 19, 2024 | E · Potential for more than minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Dec 19, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 19, 2024 | E · Potential for more than minimal harm, pattern | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Dec 19, 2024 | D · Potential for more than minimal harm, isolated | The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms. · F-0912 |
| Dec 19, 2024 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Dec 19, 2024 | B · Potential for minimal harm, pattern | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. · F-0577 |
| Oct 18, 2023 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (12 → 9).
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
2024
All citations: 12
Serious citations (G–L): 0
2025
All citations: 1
Serious citations (G–L): 0
2026
All citations: 9
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | B |
| 2024 | 12 | 0 | F |
| 2025 | 1 | 0 | F |
| 2026 | 9 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityCalifornia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.01
California average: 4.31
U.S. average: 3.95
Registered Nurse hours
This facility: 0.35
California average: 0.61
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.29
California average: 3.90
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.01 | 4.31 | 3.95 | top 14% in California; top 13% in the U.S. |
| Registered Nurse hours | 0.35 | 0.61 | 0.69 | bottom 22% in California; bottom 16% in the U.S. |
| Weekend total nurse staffing | 4.29 | 3.90 | 3.50 | top 21% in California; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.20 | 0.51 | 0.48 | bottom 10% in California; bottom 12% in the U.S. |
| Total nursing staff turnover (%) | 30.6 | 36.7 | 45.8 | top 31% in California; top 15% in the U.S. |
| RN turnover (%) | 50.0 | 38.1 | 42.9 | bottom 29% in California; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.65, RN 0.33, weekend 3.98.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.65 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Arrowhead Healthcare Center, LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ahcst LLC | Organization | 5% or Greater Direct Ownership Interest | 49% | 06/20/2024 |
| Cohen, Rachel | Individual | 5% or Greater Indirect Ownership Interest | 51% | 06/20/2024 |
| Dionisio, Paola | Individual | 5% or Greater Indirect Ownership Interest | 49% | 06/20/2024 |
| Renew Health Group LLC | Organization | 5% or Greater Direct Ownership Interest | 51% | 06/20/2024 |
| Rust, Jaden | Individual | Indirect Ownership Interest | NOT APPLICABLE | 06/20/2024 |
| Cohen, Rachel | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2015 |
| Cohen, Rachel | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/20/2024 |
| Hage, Jean | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2018 |
| Hage, Jean | Individual | ADP of the SNF | NOT APPLICABLE | 11/01/2018 |
| Martinez, Adrienne | Individual | Corporate Officer | NOT APPLICABLE | 02/16/2023 |
| Martinez, Adrienne | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/16/2023 |
| Martinez, Adrienne | Individual | ADP of the SNF | NOT APPLICABLE | 02/16/2023 |
| Quadros, Sylvi | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/28/2022 |
| Quadros, Sylvi | Individual | ADP of the SNF | NOT APPLICABLE | 02/28/2022 |
All 14 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Crystal Solorzano — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Asistencia Villa Healthcare Center — Redlands, CA · overall 2/5
- Griffith Park Healthcare Center — Glendale, CA · overall 1/5abuseSFF
- Healthcare Center of Orange County — Buena Park, CA · overall 1/5
- Lake Merritt Healthcare Center LLC — Oakland, CA · overall 2/5
- Orinda Care Center, LLC — Orinda, CA · overall 2/5
- Redwood Healthcare Center LLC — Oakland, CA · overall 4/5
- Santa Fe Heights Healthcare Center, LLC — Compton, CA · overall 1/5abuse
- Valley Vista Nursing and Transitional Care LLC — North Hollywood, CA · overall 1/5abuse
Listed by state, then facility name — not a ranking.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can I see the actual room my family member would live in before we decide?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 31% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 14 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 52 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Shandin Hills Behavior Therapy Center | 1.2 mi | San Bernardino, CA | ★★★★★ | 5/5 | |
| Hillcrest Nursing Home | 1.2 mi | San Bernardino, CA | ★★★★★ | 5/5 | |
| Haven Post Acute | 2.5 mi | San Bernardino, CA | ★★★★☆ | 4/5 | |
| Waterman Canyon Post Acute | 2.6 mi | San Bernardino, CA | ★★★★☆ | 4/5 | |
| Valley Healthcare Center | 2.7 mi | San Bernardino, CA | ★★★★☆ | 3/5 | |
| Medical Center Convalescent Hospital | 2.9 mi | San Bernardino, CA | ★★★★☆ | 4/5 | |
| Arrowhead Springs Healthcare | 3.1 mi | San Bernardino, CA | ★★★★☆ | 4/5 | |
| Del Rosa Villa | 3.3 mi | San Bernardino, CA | ★★☆☆☆ | 2/5 | abuse |
| Community Convalescent Center of San Bernardino | 3.5 mi | San Bernardino, CA | ★★★★★ | 5/5 | |
| Community Hospital of San Bernardino DP SNF | 3.5 mi | San Bernardino, CA | ★★☆☆☆ | 3/5 | |
| Sierra Vista | 4.1 mi | Highland, CA | ★★★☆☆ | 2/5 | abuse |
| Highland Palms Healthcare Center | 5.8 mi | Highland, CA | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in San Bernardino, CA — 55 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Asistencia Villa Healthcare Center — Redlands, CA · overall 2/5
- Bear Valley Community Hospital D/P SNF — Big Bear Lake, CA · overall 4/5
- Brookside Healthcare Center — Redlands, CA · overall 3/5
- Cedar Mountain Post Acute — Yucaipa, CA · overall 4/5
- Citrus Nursing Center — Fontana, CA · overall 5/5
- Community Extended Care Hospital of Montclair — Montclair, CA · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 555896.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).