Winter Haven Health and Rehabilitation Center

Name: Winter Haven Health and Rehabilitation Center
Address: 202 AVE O NE, Winter Haven, FL, 33880, US
Telephone: 8632933103

202 Ave O NE, Winter Haven, FL 33880 · Polk County · 140 certified beds · avg 135 residents/day · certified since Jun 1, 1982

Part of chain: SENIOR HEALTH SOUTH (8 facilities, chain avg rating 1.9★)

2/5

Health inspection rating (on-site)

Serious findings on record

$4,190

Fines, last 3 years

3.36

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 28, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint
Jan 24, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 24, 2024	E · Potential for harm, repeated	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · from a complaint
Jan 24, 2024	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jan 24, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jan 24, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jan 24, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jan 24, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jan 24, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 24, 2024	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Oct 22, 2021	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Oct 22, 2021	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Oct 22, 2021	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Oct 22, 2021	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 22, 2021	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Oct 22, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 22, 2021	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Feb 7, 2020	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 7, 2020	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 7, 2020	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 7, 2020	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 7, 2020	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 12).

Year	Citations	Worst severity that year
2020	5	D
2021	7	E
2024	13	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $4,190.

Date	Type	Amount / length
Jan 24, 2024	Fine	$4,190

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.36	4.03	3.95	bottom 6% in Florida; bottom 29% in the U.S.
Registered Nurse hours	0.58	0.76	0.69	bottom 36% in Florida; bottom 50% in the U.S.
Weekend total nurse staffing	3.28	3.68	3.50	bottom 19% in Florida; bottom 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.24	0.53	0.48	bottom 9% in Florida; bottom 19% in the U.S.
Total nursing staff turnover (%)	37.3	41.4	45.8	top 38% in Florida; top 30% in the U.S.
RN turnover (%)	61.1	46.0	42.9	bottom 23% in Florida; bottom 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.56, weekend 3.15. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Senior Health Properties South, INC	Organization	5% or Greater Indirect Ownership Interest	—	11/30/2000
Senior Health South Ex LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/20/2000
Brown, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	03/26/2019
Brown, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	03/26/2019
Consulting Support Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/28/2011
Consulting Support Services, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/26/2025
Depiano, Rich	Individual	Corporate Officer	NOT APPLICABLE	07/01/2014
Eleus Health Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2009
Eleus Health Management LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/18/2025
Facility Support Company, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/13/2010
Facility Support Company, LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/26/2025
Jaffe, Howard	Individual	Corporate Officer	NOT APPLICABLE	07/01/2014
Kane Financial Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/06/2012
Kane Financial Services, LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/28/2025
Mullen, Ann	Individual	Corporate Officer	NOT APPLICABLE	07/01/2014
Omega Healthcare Investors, INC	Organization	5% or Greater Security Interest	NOT APPLICABLE	09/01/2005
Omega Healthcare Investors, INC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2005
Richmond, Penny	Individual	Corporate Officer	NOT APPLICABLE	07/01/2014
Robinson-Brady, Alexia	Individual	Operational/Managerial Control	NOT APPLICABLE	07/16/2019
Robinson-Brady, Alexia	Individual	ADP of the SNF	NOT APPLICABLE	07/16/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Life Care Center of Winter Haven	1.2 mi	Winter Haven, FL	★★★★☆	3/5
Palm Garden of Winter Haven	1.4 mi	Winter Haven, FL	★★★★☆	3/5
Lake Mariam Health and Rehabilitation Center	1.8 mi	Winter Haven, FL	★★☆☆☆	1/5	SFF
Spring Lake Rehabilitation Center	2.1 mi	Winter Haven, FL	★★★★★	3/5
Astoria Health and Rehabilitation Center	2.8 mi	Winter Haven, FL	★★★☆☆	2/5
Vivo Healthcare Winter Haven	3.0 mi	Winter Haven, FL	★☆☆☆☆	1/5
Oak Haven Rehab and Nursing Center	4.5 mi	Auburndale, FL	★☆☆☆☆	1/5
Haines City Rehabilitation and Nursing Center	8.9 mi	Haines City, FL	★★☆☆☆	2/5
Bartow Center	10.5 mi	Bartow, FL	★★☆☆☆	2/5
Lake Wales Health and Rehabilitation Center	10.7 mi	Lake Wales, FL	★☆☆☆☆	1/5
Highlands Lake Center	12.2 mi	Lakeland, FL	★★☆☆☆	2/5
Groves Center	12.6 mi	Lake Wales, FL		—/5	abuseSFF

Compare this facility with the 3 closest →

All facilities in Winter Haven →

Facility data as of CMS processing date 2026-08-01. CCN 105176.

The Care File

Visit checklist — Winter Haven Health and Rehabilitation Center

202 Ave O NE, Winter Haven, FL 33880 · 8632933103

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $4,190

Questions for the administrator:

☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105176 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)