Claiborne Health and Rehabilitation Center
1850 Old Knoxville Road, Tazewell, TN 37879 · Claiborne County · 100 certified beds · avg 64 residents/day · certified since Dec 22, 1968
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Nov 20, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Aug 9, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2025 | 8 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.76 | 3.62 | 3.95 | top 9% in Tennessee; top 17% in the U.S. |
| Registered Nurse hours | 1.38 | 0.57 | 0.69 | top 3% in Tennessee; top 6% in the U.S. |
| Weekend total nurse staffing | 4.25 | 3.15 | 3.50 | top 8% in Tennessee; top 17% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.94 | 0.39 | 0.48 | top 3% in Tennessee; top 7% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 48.9 | 45.8 | — |
| RN turnover (%) | 0.0 | 43.2 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 1.26, weekend 3.88. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Covenant Health | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/01/2014 |
| Boos, Robert | Individual | Corporate Officer | NOT APPLICABLE | 03/02/2026 |
| Delong, Amy | Individual | Corporate Officer | NOT APPLICABLE | 03/04/2024 |
| Dolan, Joseph | Individual | Corporate Officer | NOT APPLICABLE | 07/31/2023 |
| Griffin, Rita | Individual | Corporate Officer | NOT APPLICABLE | 01/04/2026 |
| Herndon, Amy | Individual | Corporate Officer | NOT APPLICABLE | 08/02/2024 |
| Lintz, Gordon | Individual | Corporate Officer | NOT APPLICABLE | 08/02/2024 |
| Pannocchia, Luis | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Pannocchia, Luis | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Vandersteeg, James | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you explain health changes and treatment options to residents and their families?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Buchanan Place | 1.0 mi | New Tazewell, TN | ★★☆☆☆ | 2/5 | |
| Tri State Health and Rehabilitation Center | 9.5 mi | Harrogate, TN | ★☆☆☆☆ | 1/5 | abuse |
| Ridgeview Terrace of Life Care | 12.6 mi | Rutledge, TN | ★★★★☆ | 4/5 | |
| Middlesboro Nursing and Rehabilitation Facility | 14.9 mi | Middlesboro, KY | ★★★★★ | 4/5 | |
| Willow Ridge Center | 17.8 mi | Maynardville, TN | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445071.