White Oak at North Grove INC

Name: White Oak at North Grove INC
Address: 290 N Grove Medical Park Drive, Spartanburg, SC, 29303, US
Telephone: 8643451700

290 N Grove Medical Park Drive, Spartanburg, SC 29303 · Spartanburg County · 132 certified beds · avg 128 residents/day · certified since May 4, 2017

1/5

Health inspection rating (on-site)

Serious findings on record

$25,164

Fines, last 3 years

4.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · May 15, 2025 · F-0578

The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.

Why it matters: Ignoring these rights means residents may receive treatments they refused, or miss having their end-of-life wishes respected.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Jun 9, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 10, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 10, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 15, 2025	▲ J · Immediate jeopardy, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 15, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 15, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 15, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 15, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jun 27, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 4, 2022	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
May 4, 2022	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
May 4, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2022	3	0	D
2024	7	0	F
2025	5	1	J ▲
2026	1	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $25,164.

Date	Type	Amount / length
Mar 10, 2026	Fine	$14,800
May 15, 2025	Fine	$10,364

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	South Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.10	4.08	3.95	top 39% in South Carolina; top 36% in the U.S.
Registered Nurse hours	0.54	0.67	0.69	bottom 46% in South Carolina; bottom 43% in the U.S.
Weekend total nurse staffing	3.70	3.55	3.50	top 30% in South Carolina; top 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.22	0.41	0.48	bottom 25% in South Carolina; bottom 16% in the U.S.
Total nursing staff turnover (%)	39.2	45.9	45.8	top 32% in South Carolina; top 34% in the U.S.
RN turnover (%)	25.0	42.1	42.9	top 19% in South Carolina; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.70, RN 0.48, weekend 3.34. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
White Oak Manor - Spartanburg	1.1 mi	Spartanburg, SC	★★★★☆	4/5
Magnolia Manor - Spartanburg	1.4 mi	Spartanburg, SC	★★★☆☆	3/5
Spartanburg Hospital for Restorative Care SNF	1.4 mi	Spartanburg, SC	★★★★★	5/5
Physical Rehabilitation and Wellness Center of Spa	2.9 mi	Spartanburg, SC	★☆☆☆☆	1/5	abuse
Summit Hills Skilled Nursing Facility	3.6 mi	Spartanburg, SC	★★★★☆	4/5
Mountainview Nursing Home	3.8 mi	Spartanburg, SC	★☆☆☆☆	1/5
White Oak Estates	4.1 mi	Spartanburg, SC	★★★☆☆	3/5
Valley Falls Terrace	4.7 mi	Spartanburg, SC	★★★☆☆	4/5
Rosecrest Rehabilitation and Healthcare Center	8.2 mi	Inman, SC	★★★★★	5/5
Magnolia Manor - Inman	10.7 mi	Inman, SC	★☆☆☆☆	1/5	SFF
Lake Emory Post Acute Care	10.8 mi	Inman, SC	★☆☆☆☆	2/5	abuse
Inman Healthcare	11.4 mi	Inman, SC	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Spartanburg →

Facility data as of CMS processing date 2026-08-01. CCN 425408.

The Care File

Visit checklist — White Oak at North Grove INC

290 N Grove Medical Park Drive, Spartanburg, SC 29303 · 8643451700

Health inspection rating 1/5 · CMS overall 1/5· Fines (3y): $25,164

Most serious findings on record:

▲ May 15, 2025 (F-0578, Immediate jeopardy, one-off): The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
▲ Mar 10, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 425408 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)