Wexford House
2421 John B Dennis Highway, Kingsport, TN 37660 · Sullivan County · 174 certified beds · avg 123 residents/day · certified since Oct 12, 1987
Part of chain: AHAVA HEALTHCARE (16 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 17, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jun 18, 2025 | E · Potential for harm, repeated | The facility did not have enough support staff to safely and effectively run its food and nutrition service. |
| Jun 18, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jun 18, 2025 | E · Potential for harm, repeated | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 18, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 20, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 20, 2024 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Mar 20, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Mar 20, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Mar 20, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Mar 20, 2024 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| Feb 20, 2020 | E · Potential for harm, repeated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 1 | 0 | E |
| 2024 | 6 | 0 | F |
| 2025 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.97 | 3.62 | 3.95 | bottom 15% in Tennessee; bottom 13% in the U.S. |
| Registered Nurse hours | 0.58 | 0.57 | 0.69 | top 36% in Tennessee; bottom 50% in the U.S. |
| Weekend total nurse staffing | 2.65 | 3.15 | 3.50 | bottom 22% in Tennessee; bottom 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.47 | 0.39 | 0.48 | top 27% in Tennessee; top 37% in the U.S. |
| Total nursing staff turnover (%) | 65.0 | 48.9 | 45.8 | bottom 12% in Tennessee; bottom 10% in the U.S. |
| RN turnover (%) | 70.0 | 43.2 | 42.9 | bottom 12% in Tennessee; bottom 12% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.04, RN 0.60, weekend 2.72. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 1/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ballad Health | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Bho Operating Group LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Blue Ridge Medical Management Corporation | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Labin, Shiya | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Mountain States Health Alliance | Organization | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Neuman, Benjamin | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Niederman, Anshel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Wexford Operations Group Holdco LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 05/01/2025 |
| Ahava HC LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/01/2025 |
| Ahava HC LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/12/2025 |
| Ballad Health | Organization | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Blue Ridge Medical Management Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Labin, Shiya | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Mountain States Health Alliance | Organization | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Neuman, Benjamin | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Niederman, Anshel | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/01/2025 |
| Niederman, Anshel | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2025 |
| Niederman, Anshel | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
| Rusek, Michele | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2025 |
| Rusek, Michele | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| NHC Healthcare, Kingsport | 0.4 mi | Kingsport, TN | ★★★★★ | 4/5 | |
| Holston Rehabilitation and Care Center | 1.5 mi | Kingsport, TN | ★☆☆☆☆ | 2/5 | |
| Orchardview Post-Acute and Rehabilitation Center | 2.0 mi | Kingsport, TN | ★★☆☆☆ | 2/5 | |
| Nova Health and Rehab | 5.3 mi | Weber City, VA | ★★★★★ | 5/5 | |
| Asbury Place Kingsport | 6.1 mi | Kingsport, TN | ★★★★★ | 4/5 | |
| Greystone Health Care Center | 7.3 mi | Blountville, TN | ★☆☆☆☆ | 1/5 | |
| Life Care Center of Gray | 11.0 mi | Gray, TN | ★☆☆☆☆ | 1/5 | |
| Waters of Bristol a Rehabilitation and Nursing | 12.2 mi | Blountville, TN | ★★★★☆ | 5/5 | |
| Church Hill Post-Acute and Rehabilitation Center | 12.7 mi | Church Hill, TN | —/5 | SFF | |
| NHC Healthcare, Johnson City | 14.9 mi | Johnson City, TN | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445207.