The Neighborhoods of White Lake
10770 Elizabeth Lake Road, White Lake, MI 48386 · Oakland County · 39 certified beds · avg 36 residents/day · certified since Mar 17, 1983
Part of chain: TRINITY HEALTH (19 facilities, chain avg rating 3.3★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 27, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jan 29, 2024 | D · Potential for harm, one-off | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint |
| Mar 2, 2023 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Mar 2, 2023 | D · Potential for harm, one-off | The facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2024 | 1 | 0 | D |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Michigan avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.96 | 4.32 | 3.95 | top 17% in Michigan; top 14% in the U.S. |
| Registered Nurse hours | 1.12 | 0.84 | 0.69 | top 18% in Michigan; top 11% in the U.S. |
| Weekend total nurse staffing | 4.43 | 3.79 | 3.50 | top 15% in Michigan; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.63 | 0.49 | 0.48 | top 24% in Michigan; top 21% in the U.S. |
| Total nursing staff turnover (%) | 30.0 | 44.1 | 45.8 | top 15% in Michigan; top 14% in the U.S. |
| RN turnover (%) | 33.3 | 39.2 | 42.9 | top 38% in Michigan; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.59, RN 1.04, weekend 4.10. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Trinity Continuing Care Services | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/22/2008 |
| Bowens, Marcus | Individual | Corporate Director | NOT APPLICABLE | 04/01/2022 |
| Bowens, Marcus | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2022 |
| Defrain, David | Individual | Corporate Director | NOT APPLICABLE | 10/01/2021 |
| Handy, Joanne | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Henkel, Arthur | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Jones, Beverly | Individual | Corporate Director | NOT APPLICABLE | 01/01/2016 |
| Latovick, Pamela | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/01/2016 |
| Minnix, William | Individual | Corporate Director | NOT APPLICABLE | 07/01/2018 |
| Murray, Mandi | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Murray, Mandi | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2022 |
| Poole, Lejon | Individual | Corporate Director | NOT APPLICABLE | 01/01/2016 |
| Tag, Anna Marie | Individual | Corporate Director | NOT APPLICABLE | 07/01/2018 |
| Tapia, Marjorie | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Turner, Anngenette | Individual | W-2 Managing Employee | NOT APPLICABLE | 07/01/2018 |
| Villarruel, Antonia | Individual | Corporate Director | NOT APPLICABLE | 01/01/2016 |
| Wells, Dewayne | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you explain health changes and treatment options to residents and their families?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "Who would be my family member's attending doctor here, and how often would they be seen?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Westlake Health Campus | 2.1 mi | Commerce, MI | ★★★★☆ | 3/5 | |
| The Orchards at Canterbury on the Lake | 5.4 mi | Waterford, MI | ★☆☆☆☆ | 1/5 | abuse |
| The Villa at Green Lake Estates | 5.5 mi | Orchard Lake, MI | ★☆☆☆☆ | 1/5 | |
| Medilodge of Milford | 6.6 mi | Milford, MI | ★★★★☆ | 3/5 | |
| Lourdes Rehabilitation and Healthcare Center | 7.3 mi | Waterford, MI | ★★★★★ | 5/5 | |
| Marvin & Betty Danto Health Care Center | 8.3 mi | West Bloomfield, MI | ★★★☆☆ | 3/5 | |
| Maple Manor Rehab Center of Novi INC | 8.4 mi | Novi, MI | ★★★★☆ | 3/5 | |
| Regency at Waterford | 8.5 mi | Waterford, MI | ★☆☆☆☆ | 1/5 | |
| West Bloomfield Health and Rehabilitation Center | 8.6 mi | West Bloomfield, MI | ★★★☆☆ | 3/5 | |
| Notting Hill of West Bloomfield | 8.6 mi | West Bloomfield, MI | ★☆☆☆☆ | 1/5 | abuse |
| Villa at Pine Place | 8.8 mi | Clarkston, MI | ★★☆☆☆ | 2/5 | |
| West Hickory Haven | 9.0 mi | Milford, MI | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
All facilities in White Lake →
Facility data as of CMS processing date 2026-08-01. CCN 235430.