Michigan ›White Lake

The Neighborhoods of White Lake

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10770 Elizabeth Lake Road, White Lake, MI 48386 (opens Google Maps) · Oakland County · (248) 618-4100· 39 certified beds · avg 36 residents/day · certified since Mar 17, 1983 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: TRINITY HEALTH (19 facilities, chain avg rating 3.3★)

5/5
Health inspection rating (on-site)
inspected May 29, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.96
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 6 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint F-0604

  2. D · Potential for more than minimal harm, isolated

    The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610

  3. D · Potential for more than minimal harm, isolated

    The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689

View all 6 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Feb 27, 2025D · Potential for more than minimal harm, isolatedThe facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint · F-0604
Feb 27, 2025D · Potential for more than minimal harm, isolatedThe facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
Feb 27, 2025D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Jan 29, 2024D · Potential for more than minimal harm, isolatedThe facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint · F-0552
Mar 2, 2023D · Potential for more than minimal harm, isolatedThe facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Mar 2, 2023D · Potential for more than minimal harm, isolatedThe facility admitted a resident without a doctor's order, or did not make sure each resident stayed under a doctor's ongoing care. · F-0710

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2023
All citations: 2
Serious citations (G–L): 0
2024
All citations: 1
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202320D
202410D
202530D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityMichigan averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.96
Michigan average: 4.32
U.S. average: 3.95
Registered Nurse hours
This facility: 1.12
Michigan average: 0.84
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.43
Michigan average: 3.79
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityMichigan avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)4.964.323.95top 17% in Michigan; top 14% in the U.S.
Registered Nurse hours1.120.840.69top 18% in Michigan; top 11% in the U.S.
Weekend total nurse staffing4.433.793.50top 15% in Michigan; top 13% in the U.S.
Weekend RN hours (not acuity-adjusted)0.630.490.48top 24% in Michigan; top 21% in the U.S.
Total nursing staff turnover (%)30.044.145.8top 15% in Michigan; top 14% in the U.S.
RN turnover (%)33.339.242.9top 38% in Michigan; top 33% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.59, RN 1.04, weekend 4.10.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.59 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for The Neighborhoods of White Lake. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

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Before you compare prices

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Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Trinity Continuing Care ServicesOrganization5% or Greater Direct Ownership Interest100%04/22/2008
Bowens, MarcusIndividualCorporate DirectorNOT APPLICABLE04/01/2022
Bowens, MarcusIndividualCorporate OfficerNOT APPLICABLE04/01/2022
Defrain, DavidIndividualCorporate DirectorNOT APPLICABLE10/01/2021
Handy, JoanneIndividualCorporate DirectorNOT APPLICABLE01/01/2015
Henkel, ArthurIndividualCorporate DirectorNOT APPLICABLE01/01/2015
Jones, BeverlyIndividualCorporate DirectorNOT APPLICABLE01/01/2016
Latovick, PamelaIndividualW-2 Managing EmployeeNOT APPLICABLE08/01/2016
Minnix, WilliamIndividualCorporate DirectorNOT APPLICABLE07/01/2018
Murray, MandiIndividualCorporate DirectorNOT APPLICABLE01/01/2022
Murray, MandiIndividualCorporate OfficerNOT APPLICABLE01/01/2022
Poole, LejonIndividualCorporate DirectorNOT APPLICABLE01/01/2016
Tag, Anna MarieIndividualCorporate DirectorNOT APPLICABLE07/01/2018
Tapia, MarjorieIndividualCorporate DirectorNOT APPLICABLE01/01/2022
Turner, AnngenetteIndividualW-2 Managing EmployeeNOT APPLICABLE07/01/2018
Villarruel, AntoniaIndividualCorporate DirectorNOT APPLICABLE01/01/2016
Wells, DewayneIndividualCorporate DirectorNOT APPLICABLE01/01/2015

All 17 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Trinity Health — 19 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 18 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "What is your policy on physical restraints, and what alternatives do you try first?"
  • "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "How do you explain health changes and treatment options to residents and their families?"
  • "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
  • "Who would be my family member's attending doctor here, and how often would they be seen?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 30% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 58 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Westlake Health Campus2.1 miCommerce, MI★★★★☆3/5
The Orchards at Canterbury on the Lake5.4 miWaterford, MI★☆☆☆☆1/5abuse
The Villa at Green Lake Estates5.5 miOrchard Lake, MI★☆☆☆☆1/5
Medilodge of Milford6.6 miMilford, MI★★★★☆3/5
Lourdes Rehabilitation and Healthcare Center7.3 miWaterford, MI★★★★★5/5
Marvin & Betty Danto Health Care Center8.3 miWest Bloomfield, MI★★★☆☆3/5
Maple Manor Rehab Center of Novi INC8.4 miNovi, MI★★★★☆3/5
Regency at Waterford8.5 miWaterford, MI★☆☆☆☆1/5
West Bloomfield Health and Rehabilitation Center8.6 miWest Bloomfield, MI★★★☆☆3/5
Notting Hill of West Bloomfield8.6 miWest Bloomfield, MI★☆☆☆☆1/5abuse
Villa at Pine Place8.8 miClarkston, MI★★☆☆☆2/5
West Hickory Haven9.0 miMilford, MI★☆☆☆☆1/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Oakland, MI — 43 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in White Lake →

Facility data as of CMS processing date 2026-08-01. CCN 235430.

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