Our Lady of Mercy Life Center

Name: Our Lady of Mercy Life Center
Address: 2 MERCYCARE LANE, Guilderland, NY, 12084, US
Telephone: 5184648100

2 Mercycare Lane, Guilderland, NY 12084 · Albany County · 160 certified beds · avg 149 residents/day · certified since Jul 1, 1993

Abuse citation flag (CMS)

Part of chain: TRINITY HEALTH (19 facilities, chain avg rating 3.3★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

1/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.74

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 15, 2024	F · Potential for harm, facility-wide	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Oct 15, 2024	E · Potential for harm, repeated	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Oct 15, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Oct 15, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 15, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 15, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Oct 15, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 15, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Sep 20, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Feb 14, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Feb 14, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Aug 13, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 13, 2019	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 15).

Year	Citations	Worst severity that year
2019	2	E
2022	7	D
2024	16	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.74	3.58	3.95	top 35% in New York; bottom 49% in the U.S.
Registered Nurse hours	0.82	0.68	0.69	top 20% in New York; top 26% in the U.S.
Weekend total nurse staffing	3.44	3.13	3.50	top 27% in New York; top 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.48	0.48	top 40% in New York; top 48% in the U.S.
Total nursing staff turnover (%)	50.3	40.3	45.8	bottom 25% in New York; bottom 36% in the U.S.
RN turnover (%)	40.5	39.8	42.9	bottom 43% in New York; top 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.62, RN 0.79, weekend 3.33. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
St Peters Health Partners	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2011
Bala, Guha	Individual	Corporate Director	NOT APPLICABLE	10/01/2022
Burke, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2020
Burke, Michael	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2020
Ellison, Cynthia	Individual	ADP of the SNF	NOT APPLICABLE	12/04/2023
Farrell, Eric	Individual	Corporate Officer	NOT APPLICABLE	07/01/2023
Farrell, Eric	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2023
Hanks, Steven	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Hanks, Steven	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
Isacksen, Daniel	Individual	Corporate Director	NOT APPLICABLE	10/01/2022
Isacksen, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2022
Jimino, Kathleen	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Lapczynski, Patricia	Individual	Corporate Director	NOT APPLICABLE	04/01/2025
Marshall, John	Individual	Corporate Officer	NOT APPLICABLE	10/05/2022
Mazzacco, Michelle	Individual	Operational/Managerial Control	NOT APPLICABLE	08/22/2021
Mazzacco, Michelle	Individual	ADP of the SNF	NOT APPLICABLE	08/22/2021
McCormick, Robert	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
McDonough, Michael	Individual	ADP of the SNF	NOT APPLICABLE	03/17/2024
Meath, Michael	Individual	Corporate Director	NOT APPLICABLE	10/01/2022
Myers, Gina	Individual	Corporate Director	NOT APPLICABLE	10/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Grand Rehabilitation and Nrsg at Guilderland	2.9 mi	Altamont, NY	★☆☆☆☆	1/5	SFF
Daughters of Sarah Nursing Center	4.0 mi	Albany, NY	★★★★☆	4/5
Teresian House Nursing Home Co INC	4.0 mi	Albany, NY	★★★☆☆	2/5
Eddy Village Green at Beverwyck	4.6 mi	Slingerlands, NY	★★★★☆	2/5	abuse
Kingsway Arms Nursing Center INC	5.2 mi	Schenectady, NY	★★★★☆	4/5
Shaker Place Rehabilitation and Nursing Center	5.5 mi	Albany, NY	★★★☆☆	3/5
St Peters Nursing and Rehabilitation Center	6.1 mi	Albany, NY	★★★★☆	4/5
Schenectady Center for Rehabilitation and Nursing	6.5 mi	Schenectady, NY	★★☆☆☆	1/5
Delmar Center for Rehabilitation and Nursing	7.4 mi	Delmar, NY	★☆☆☆☆	1/5
St Margarets Center	7.5 mi	Albany, NY	★★★★☆	3/5
Hudson Park Rehabilitation and Nursing Center	8.0 mi	Albany, NY	★☆☆☆☆	1/5
Pathways Nursing and Rehabilitation Center	8.8 mi	Niskayuna, NY	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Guilderland →

Facility data as of CMS processing date 2026-08-01. CCN 335767.

The Care File

Visit checklist — Our Lady of Mercy Life Center

2 Mercycare Lane, Guilderland, NY 12084 · 5184648100

Health inspection rating 1/5 · CMS overall 1/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $0

Questions for the administrator:

☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335767 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)