The Friendly Home

3156 East Avenue, Rochester, NY 14618 (opens Google Maps) · Monroe County · (585) 381-1600· 200 certified beds · avg 169 residents/day · certified since Jan 1, 1976 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

3/5

Health inspection rating (on-site)

inspected Dec 19, 2025

Serious findings on record

Fines, last 3 years

4.52

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 18 inspection findings. Open the full record below to read every finding.

Dec 19, 2025E · Potential for more than minimal harm, pattern
The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. F-0605
Dec 19, 2025E · Potential for more than minimal harm, pattern
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
Dec 19, 2025E · Potential for more than minimal harm, pattern
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689

View all 18 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Dec 19, 2025	E · Potential for more than minimal harm, pattern	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605
Dec 19, 2025	E · Potential for more than minimal harm, pattern	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Dec 19, 2025	E · Potential for more than minimal harm, pattern	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Dec 19, 2025	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Dec 19, 2025	D · Potential for more than minimal harm, isolated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760
Dec 19, 2025	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Dec 19, 2025	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Dec 26, 2023	E · Potential for more than minimal harm, pattern	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607
Dec 26, 2023	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Dec 26, 2023	D · Potential for more than minimal harm, isolated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688
Dec 26, 2023	D · Potential for more than minimal harm, isolated	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693
Dec 26, 2023	D · Potential for more than minimal harm, isolated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761
Dec 26, 2023	D · Potential for more than minimal harm, isolated	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. · F-0882
Dec 26, 2023	D · Potential for more than minimal harm, isolated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908
Mar 2, 2022	E · Potential for more than minimal harm, pattern	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
Mar 2, 2022	D · Potential for more than minimal harm, isolated	The facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed. · F-0626
Mar 2, 2022	D · Potential for more than minimal harm, isolated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Mar 2, 2022	B · Potential for minimal harm, pattern	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 7).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2022

2023

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2022	4	E
2023	7	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityNew York averageU.S. average

Total nurse staffing (hours per resident per day)

4.52

3.58

3.95

Registered Nurse hours

0.53

0.68

0.69

Weekend total nurse staffing

3.91

3.13

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.52	3.58	3.95	top 12% in New York; top 23% in the U.S.
Registered Nurse hours	0.53	0.68	0.69	bottom 41% in New York; bottom 42% in the U.S.
Weekend total nurse staffing	3.91	3.13	3.50	top 13% in New York; top 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.48	0.48	bottom 12% in New York; bottom 11% in the U.S.
Total nursing staff turnover (%)	45.4	40.3	45.8	bottom 36% in New York; bottom 49% in the U.S.
RN turnover (%)	28.6	39.8	42.9	top 26% in New York; top 26% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.34, RN 0.51, weekend 3.75.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.34 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for The Friendly Home. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Baier, Daniel	Individual	Corporate Officer	NOT APPLICABLE	01/01/2014
Brown, Amanda	Individual	W-2 Managing Employee	NOT APPLICABLE	12/06/2022
Brown, Amanda	Individual	Corporate Officer	NOT APPLICABLE	12/06/2022
Cooper, Glen	Individual	Corporate Officer	NOT APPLICABLE	08/17/2015
Johnson, Christine	Individual	W-2 Managing Employee	NOT APPLICABLE	09/02/2015
Johnson, Christine	Individual	Corporate Director	NOT APPLICABLE	09/02/2015
Wilborn, Kimberly	Individual	Corporate Officer	NOT APPLICABLE	01/01/2014

All 7 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 45% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 31 within 20 miles)

Facility	Distance	City	Overall	Inspection
Blossom Health Care Center INC.	1.8 mi	Rochester, NY	★☆☆☆☆	2/5
Penfield Place	2.1 mi	Penfield, NY	★★★★★	5/5
Jewish Home of Rochester	2.9 mi	Rochester, NY	★★★★★	4/5
The Brightonian, INC	2.9 mi	Rochester, NY	★★★★★	5/5
Highlands Living Center	3.1 mi	Pittsford, NY	★★☆☆☆	2/5
The Highlands at Brighton	3.5 mi	Rochester, NY	★★★☆☆	3/5
Lilac Manor Rehabilitation and Nursing Center	3.5 mi	Rochester, NY	★☆☆☆☆	1/5
Woodside Manor Nursing Home INC	3.7 mi	Rochester, NY	★★★★☆	4/5
Kirkhaven	3.9 mi	Rochester, NY	★☆☆☆☆	1/5
St. John's Health Care Corporation	4.2 mi	Rochester, NY	★☆☆☆☆	1/5
Fairport Rehabilitation and Nursing Center	4.4 mi	Fairport, NY	★★☆☆☆	2/5
Church Home of the Protestant Episcopal Church	4.5 mi	Rochester, NY	★★★☆☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Monroe, NY — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

The Hurlbut — Rochester, NY · overall 2/5
The Pearl Nursing Center of Rochester — Rochester, NY · overall 1/5
Unity Living Center — Rochester, NY · overall 3/5
Waterview Heights Rehabilitation and Nursing Cente — Rochester, NY · overall —/5SFF
Wedgewood Nursing and Rehabilitation Center — Spencerport, NY · overall 2/5
Aaron Manor Rehabilitation and Nursing Center — Fairport, NY · overall 5/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Rochester →

Facility data as of CMS processing date 2026-08-01. CCN 335476.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — The Friendly Home

3156 East Avenue, Rochester, NY 14618 · (585) 381-1600

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 45% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335476 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)