Senior Suites Healthcare

Name: Senior Suites Healthcare
Address: 3501 W WASHINGTON STREET, Broken Arrow, OK, 74012, US
Telephone: 9182505405

3501 W Washington Street, Broken Arrow, OK 74012 · Tulsa County · 92 certified beds · avg 75 residents/day · certified since Sep 24, 2008

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.89

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 12, 2026	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location.
Feb 12, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 12, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Feb 12, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 12, 2026	D · Potential for harm, one-off	The facility's activities program was not run by a qualified professional. The person directing recreation and social activities must have proper training or credentials.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 12, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jun 4, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Jun 4, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Nov 7, 2024	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Nov 7, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 7, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 11, 2024	E · Potential for harm, repeated	The facility did not properly protect the personal money residents deposited with it for safekeeping. · from a complaint
Jul 11, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to manage their own money and financial affairs. · from a complaint
Feb 28, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Feb 28, 2024	D · Potential for harm, one-off	The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. · from a complaint
Sep 28, 2023	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Sep 28, 2023	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Sep 28, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint
Sep 28, 2023	D · Potential for harm, one-off	The facility did not verify that its nurse aides had completed their required training, or did not retrain aides who had been out of nurse aide work for 2 years. · from a complaint

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (4 → 15).

Year	Citations	Worst severity that year
2023	6	E
2024	8	E
2025	2	D
2026	15	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Oklahoma avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.89	4.58	3.95	bottom 16% in Oklahoma; top 44% in the U.S.
Registered Nurse hours	0.35	0.41	0.69	bottom 44% in Oklahoma; bottom 15% in the U.S.
Weekend total nurse staffing	3.05	4.16	3.50	bottom 4% in Oklahoma; bottom 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.30	0.28	0.48	top 33% in Oklahoma; bottom 32% in the U.S.
Total nursing staff turnover (%)	0.0	55.5	45.8	—
RN turnover (%)	0.0	53.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.36, RN 0.30, weekend 2.63. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Cox Building Company, INC.	Organization	5% or Greater Direct Ownership Interest	—	05/01/2008
Cox, Steven	Individual	5% or Greater Direct Ownership Interest	—	05/01/2008
Cox Building Company, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/2008
Cox Building Company, INC.	Organization	General Partnership Interest	NOT APPLICABLE	05/01/2008
Cox, Steven	Individual	5% or Greater Mortgage Interest	NOT APPLICABLE	05/21/2008
Cox, Steven	Individual	5% or Greater Security Interest	NOT APPLICABLE	05/21/2008
Cox, Steven	Individual	W-2 Managing Employee	NOT APPLICABLE	05/21/2008
Cox, Steven	Individual	Corporate Director	NOT APPLICABLE	05/01/2008
Cox, Steven	Individual	Operational/Managerial Control	NOT APPLICABLE	05/21/2008
Cox, Steven	Individual	General Partnership Interest	NOT APPLICABLE	05/01/2008

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"Does your admission agreement include an arbitration clause, and is signing it optional?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Forest Hills Care and Rehabilitation Center	1.2 mi	Broken Arrow, OK	★★★☆☆	3/5
Aspen Health and Rehab	1.8 mi	Broken Arrow, OK	★★★☆☆	3/5
Ignite Medical Resort Tulsa, LLC	1.9 mi	Tulsa, OK	★★★★★	4/5
Village Health Care Center	2.3 mi	Broken Arrow, OK	★☆☆☆☆	1/5
Broken Arrow Nursing Home, INC	2.5 mi	Broken Arrow, OK	★★★★☆	4/5
The Cottage Extended Care	3.4 mi	Tulsa, OK	★★★☆☆	4/5
Cedarcrest Care Center	3.5 mi	Broken Arrow, OK	★★☆☆☆	2/5
Franciscan Villa	4.5 mi	Broken Arrow, OK	★★☆☆☆	3/5
Montereau, INC.	5.0 mi	Tulsa, OK	★★★☆☆	3/5
Tulsa Center for Rehabilitation and Healthcare	5.2 mi	Tulsa, OK	★★☆☆☆	4/5
Southern Hills Rehabilitation Center	6.4 mi	Tulsa, OK	★★★☆☆	3/5
Leisure Village Health Care Center	6.8 mi	Tulsa, OK	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Broken Arrow →

Facility data as of CMS processing date 2026-08-01. CCN 375528.

The Care File

Visit checklist — Senior Suites Healthcare

3501 W Washington Street, Broken Arrow, OK 74012 · 9182505405

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "Does your admission agreement include an arbitration clause, and is signing it optional?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 375528 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)