Saint Mary Home
2021 Albany Ave, West Hartford, CT 06117 · Capitol County · 256 certified beds · avg 199 residents/day · certified since Jan 1, 1967
Abuse citation flag (CMS)
Part of chain: TRINITY HEALTH (19 facilities, chain avg rating 3.3★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 16, 2022 · F-0760
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 28, 2022 (Deficient, Provider has date of correction)
All citations in the current public record (26)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 3, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint |
| Feb 4, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Nov 19, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 12, 2024 | F · Potential for harm, facility-wide | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| Nov 12, 2024 | E · Potential for harm, repeated | The facility did not give residents the required written notice of their rights, the facility's rules, the services offered, and what those services cost. |
| Nov 12, 2024 | E · Potential for harm, repeated | The facility did not protect residents from being involuntarily separated — kept apart from other residents, kept out of their own room, or confined to their room. Isolating a resident this way is a form of mistreatment. |
| Nov 12, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 12, 2024 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Nov 12, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Nov 12, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Sep 10, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Sep 10, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 8, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Jun 11, 2024 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Jan 26, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint |
| Feb 16, 2022 | ▲ G · Actual harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Feb 16, 2022 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Feb 16, 2022 | E · Potential for harm, repeated | The facility did not provide residents with enough to drink, or with drinks matching their needs and preferences, to keep them properly hydrated. |
| Feb 16, 2022 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 16, 2022 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. |
| Feb 16, 2022 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Feb 16, 2022 | D · Potential for harm, one-off | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. |
| Jul 25, 2019 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 25, 2019 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jul 25, 2019 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jul 25, 2019 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 4 | 0 | D |
| 2022 | 7 | 1 | G ▲ |
| 2024 | 12 | 0 | F |
| 2025 | 1 | 0 | D |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Connecticut avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.89 | 3.80 | 3.95 | top 35% in Connecticut; top 44% in the U.S. |
| Registered Nurse hours | 0.72 | 0.70 | 0.69 | top 32% in Connecticut; top 35% in the U.S. |
| Weekend total nurse staffing | 3.58 | 3.43 | 3.50 | top 31% in Connecticut; top 38% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.42 | 0.46 | 0.48 | top 44% in Connecticut; top 44% in the U.S. |
| Total nursing staff turnover (%) | 23.8 | 37.4 | 45.8 | top 11% in Connecticut; top 6% in the U.S. |
| RN turnover (%) | 30.0 | 38.6 | 42.9 | top 33% in Connecticut; top 29% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.80, RN 0.70, weekend 3.51. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Mercy Community Health INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1997 |
| Trinity Continuing Care Services | Organization | 5% or Greater Indirect Ownership Interest | 100% | 07/01/2016 |
| Bowens, Marcus | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2022 |
| Demaida, Rachael | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/01/2022 |
| Hamilton-Crawford, Janice | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Hamilton-Crawford, Janice | Individual | Corporate Officer | NOT APPLICABLE | 06/05/2022 |
| Johnson, Patrick | Individual | Corporate Director | NOT APPLICABLE | 12/31/2011 |
| Kane, Ann | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Latovick, Pamela | Individual | W-2 Managing Employee | NOT APPLICABLE | 07/01/2016 |
| Latovick, Pamela | Individual | Corporate Director | NOT APPLICABLE | 07/01/2016 |
| McKeon, Patricia | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Murphy, Peter | Individual | Corporate Director | NOT APPLICABLE | 05/31/2013 |
| Raman, Shyamala | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Singh, Gagandeep | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Walker, Mark | Individual | Corporate Director | NOT APPLICABLE | 05/31/2011 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "Can I get a written copy of resident rights, house rules, and a full list of services and charges today?"
- "Under what circumstances, if any, would a resident ever be kept in their room or separated from others?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Chelsea Place Care Center LLC | 1.6 mi | Hartford, CT | ★☆☆☆☆ | 1/5 | abuse |
| West Hartford Health & Rehabilitation Center | 1.6 mi | West Hartford, CT | ★★★★★ | 4/5 | |
| Hebrew Center for Health and Rehabilitation | 1.8 mi | West Hartford, CT | ★★★☆☆ | 2/5 | abuse |
| Parkville Care Center | 2.2 mi | Hartford, CT | ★★★☆☆ | 3/5 | |
| Bloomfield Center for Nursing & Rehabilitation | 2.6 mi | Bloomfield, CT | ★★☆☆☆ | 2/5 | abuse |
| Touchpoints at Bloomfield | 2.8 mi | Bloomfield, CT | ★★★★☆ | 3/5 | |
| Trinity Hill Care Center | 2.9 mi | Hartford, CT | ★★☆☆☆ | 2/5 | abuse |
| Seabury | 3.4 mi | Bloomfield, CT | ★★★★★ | 4/5 | |
| Caleb Hitchcock Health Center | 3.5 mi | Bloomfield, CT | ★★☆☆☆ | 1/5 | abuse |
| Avery Nursing Home/Noble Building | 3.8 mi | Hartford, CT | ★☆☆☆☆ | 1/5 | |
| Autumn Lake Healthcare at West Hartford | 4.0 mi | West Hartford, CT | ★★★☆☆ | 2/5 | |
| Riverside Health & Rehabilitation Center | 4.3 mi | East Hartford, CT | ★★☆☆☆ | 2/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 075085.