How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.46, RN 1.57, weekend 3.62.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.46 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Showing 20 of 60 parties CMS has on file for this facility; 40 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Otterbein Seniorlife — 20 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Otterbein at Maineville — Maineville, OH · overall 3/5
• Otterbein Gahanna — Gahanna, OH · overall 2/5
• Otterbein Lebanon Retirement Community — Lebanon, OH · overall 5/5
• Otterbein Loveland — Loveland, OH · overall 1/5
• Otterbein Middletown — Franklin, OH · overall 4/5
• Otterbein Monclova — Monclova, OH · overall 2/5
• Otterbein New Albany — New Albany, OH · overall 2/5
• Otterbein North Shore — Lakeside, OH · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 19 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "How quickly are lab tests done and results acted on when a resident's doctor orders them?"
• "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 56% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 60 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Granville →