How to file a complaint about care →
No fines or payment denials in the published 3-year window.
NHC Healthcare, Kingsport
2300 Pavilion Drive, Kingsport, TN 37660 (opens Google Maps) · Sullivan County · (423) 480-7048· 90 certified beds · avg 81 residents/day · certified since Dec 23, 2014 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: NATIONAL HEALTHCARE CORPORATION (69 facilities, chain avg rating 4.0★)
4/5
Health inspection rating (on-site)
inspected May 28, 2026
0
Serious findings on record
$0
Fines, last 3 years
4.38
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
3 inspection findings in the public record
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| May 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Sep 7, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 2).
All citationsSerious citations (G–L)
2023
All citations: 1
Serious citations (G–L): 0
2026
All citations: 2
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | F |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityTennessee averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.38
Tennessee average: 3.62
U.S. average: 3.95
Registered Nurse hours
This facility: 0.79
Tennessee average: 0.57
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.97
Tennessee average: 3.15
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.38 | 3.62 | 3.95 | top 13% in Tennessee; top 27% in the U.S. |
| Registered Nurse hours | 0.79 | 0.57 | 0.69 | top 14% in Tennessee; top 28% in the U.S. |
| Weekend total nurse staffing | 3.97 | 3.15 | 3.50 | top 11% in Tennessee; top 24% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.39 | 0.48 | bottom 46% in Tennessee; bottom 38% in the U.S. |
| Total nursing staff turnover (%) | 34.1 | 48.9 | 45.8 | top 13% in Tennessee; top 22% in the U.S. |
| RN turnover (%) | 35.3 | 43.2 | 42.9 | top 35% in Tennessee; top 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.53, RN 0.82, weekend 4.10.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.53 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for NHC Healthcare, Kingsport. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Morgan Stanley Institutional Advisors LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/08/2024 |
| National Healthcare Corporation | Organization | 5% or Greater Direct Ownership Interest | 99% | 10/01/2014 |
| Adams, Don | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/18/2023 |
| Adams, Don | Individual | ADP of the SNF | NOT APPLICABLE | 03/13/2025 |
| Blackrock INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/20/2019 |
| Dimensional Fund Advisors LP | Organization | ADP of the SNF | NOT APPLICABLE | 03/07/2023 |
| Dodson, Vicki | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2019 |
| Dodson, Vicki | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2019 |
| Grapperhaus, Eva | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/06/2014 |
| Hubbard, Mary | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2014 |
| Hubbard, Mary | Individual | ADP of the SNF | NOT APPLICABLE | 03/13/2025 |
| Kidd, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2017 |
| Kidd, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2017 |
| Morgan Stanley | Organization | ADP of the SNF | NOT APPLICABLE | 11/08/2024 |
| Nason Jr., Howard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/18/2016 |
| Nason Jr., Howard | Individual | Corporate Officer | NOT APPLICABLE | 04/18/2016 |
| Nason Jr., Howard | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/18/2016 |
| National Health Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 10/14/2014 |
| National Healthcare Corporation | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/2014 |
| National Healthcare Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 10/01/2014 |
Showing 20 of 24 parties CMS has on file for this facility; 4 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain National Healthcare Corporation — 69 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- NHC Healthcare, Knoxville — Knoxville, TN · overall 3/5
- NHC Healthcare, Lawrenceburg — Lawrenceburg, TN · overall 5/5
- NHC Healthcare, Lewisburg — Lewisburg, TN · overall 3/5
- NHC Healthcare, McMinnville — McMinnville, TN · overall 5/5
- NHC Healthcare, Milan — Milan, TN · overall 4/5
- NHC Healthcare, Murfreesboro — Murfreesboro, TN · overall 5/5
- NHC Healthcare, Oak Ridge — Oak Ridge, TN · overall 4/5
- NHC Healthcare, Oakwood — Lewisburg, TN · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 68 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 34% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 24 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 17 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wexford House | 0.4 mi | Kingsport, TN | ★☆☆☆☆ | 2/5 | |
| Holston Rehabilitation and Care Center | 1.4 mi | Kingsport, TN | ★☆☆☆☆ | 2/5 | |
| Orchardview Post-Acute and Rehabilitation Center | 1.7 mi | Kingsport, TN | ★★☆☆☆ | 2/5 | |
| Nova Health and Rehab | 5.2 mi | Weber City, VA | ★★★★★ | 5/5 | |
| Asbury Place Kingsport | 5.8 mi | Kingsport, TN | ★★★★★ | 4/5 | |
| Greystone Health Care Center | 7.4 mi | Blountville, TN | ★☆☆☆☆ | 1/5 | |
| Life Care Center of Gray | 11.0 mi | Gray, TN | ★☆☆☆☆ | 1/5 | |
| Church Hill Post-Acute and Rehabilitation Center | 12.4 mi | Church Hill, TN | —/5 | SFF | |
| Waters of Bristol a Rehabilitation and Nursing | 12.5 mi | Blountville, TN | ★★★★☆ | 5/5 | |
| NHC Healthcare, Johnson City | 14.9 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| Princeton Transitional Care & Assisted Living | 16.0 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| The Waters of Johnson City, LLC | 16.3 mi | Johnson City, TN | ★★☆☆☆ | 3/5 |
Facility data as of CMS processing date 2026-08-01. CCN 445517.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).