Mill Run Care Center
3399 Mill Run Drive, Hilliard, OH 43026 · Franklin County · 66 certified beds · avg 58 residents/day · certified since Aug 19, 1997
Part of chain: OPTALIS HEALTH & REHABILITATION (36 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 10, 2025 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Oct 7, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 10, 2025 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Oct 7, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Mar 27, 2025 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 14, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (34)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 11, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Sep 10, 2025 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Sep 10, 2025 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Sep 10, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 10, 2025 | E · Potential for harm, repeated | The facility did not honor residents' right to manage their own money and financial affairs. |
| Sep 10, 2025 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Sep 10, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. |
| Sep 10, 2025 | D · Potential for harm, one-off | The facility did not make sure that paid feeding assistants — staff hired to help residents eat and drink — had the training they need. |
| Mar 27, 2025 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · from a complaint |
| Apr 24, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Mar 6, 2024 | E · Potential for harm, repeated | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. · from a complaint |
| May 4, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 4, 2023 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| May 4, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 4, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| May 4, 2023 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Jun 15, 2021 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jun 15, 2021 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jun 15, 2021 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jun 15, 2021 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Jun 15, 2021 | D · Potential for harm, one-off | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 18).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 5 | 0 | F |
| 2023 | 5 | 0 | E |
| 2024 | 2 | 0 | F |
| 2025 | 21 | 3 | G ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $91,350.
| Date | Type | Amount / length |
|---|---|---|
| Sep 10, 2025 | Fine | $91,350 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.76 | 3.45 | 3.95 | top 22% in Ohio; bottom 50% in the U.S. |
| Registered Nurse hours | 0.76 | 0.60 | 0.69 | top 19% in Ohio; top 31% in the U.S. |
| Weekend total nurse staffing | 3.39 | 3.07 | 3.50 | top 21% in Ohio; top 48% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.75 | 0.42 | 0.48 | top 7% in Ohio; top 13% in the U.S. |
| Total nursing staff turnover (%) | 64.6 | 48.7 | 45.8 | bottom 13% in Ohio; bottom 10% in the U.S. |
| RN turnover (%) | 75.0 | 43.9 | 42.9 | bottom 10% in Ohio; bottom 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.16, RN 0.84, weekend 3.74. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Om Holdco 2 LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/01/2022 |
| Optalis LP Investors 2 LLC | Organization | 5% or Greater Indirect Ownership Interest | 10% | 06/01/2022 |
| Optum Management Solutions. INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 06/01/2022 |
| SNW LLC | Organization | 5% or Greater Indirect Ownership Interest | 30% | 06/01/2022 |
| Charles Franklin LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Charles Westland LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Dunn, Charles | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 11/07/2025 |
| Hemant Shah 2018 Irrevocable Trust | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Mathur, Deepa | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Mathur, Deepa | Individual | ADP of the SNF | NOT APPLICABLE | 11/07/2025 |
| Om Holdco 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Optalis LP Investors 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Optum Management Solutions. INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Optum Management Solutions. INC | Organization | ADP of the SNF | NOT APPLICABLE | 12/18/2025 |
| Orton, Wendy | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Paar 108 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Patel, Rajan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2022 |
| Patel, Rajan | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Pinal R. Patel 2017 Irrevocable Trust F/B/O Aarna R. Patel | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Pinal R. Patel 2017 Irrevocable Trust F/B/O Ansh R. Patel | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How are residents' personal funds handled here, and what records can families review?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Norwich Springs Health Campus | 1.3 mi | Hilliard, OH | ★★★★☆ | 3/5 | |
| Trueman Pointe Care Center | 1.7 mi | Hilliard, OH | ★★★★★ | 5/5 | |
| Darby Glenn Nursing and Rehabilitation Center | 2.3 mi | Hilliard, OH | ★★★★★ | 4/5 | |
| Mayfair Village Nursing Care Center | 3.1 mi | Columbus, OH | ★★☆☆☆ | 2/5 | |
| Sapphire Rehabilitation and Care Center | 3.4 mi | Columbus, OH | ★☆☆☆☆ | 1/5 | SFF |
| First Community Village Healthcare Ctr | 3.5 mi | Columbus, OH | ★★★★☆ | 3/5 | |
| The Sanctuary at Tuttle Crossing | 3.8 mi | Dublin, OH | ★☆☆☆☆ | 1/5 | abuse |
| Crown Pointe Care Center | 3.8 mi | Columbus, OH | ★★★★☆ | 3/5 | |
| Friendship Village of Dublin | 4.5 mi | Dublin, OH | ★★★★☆ | 3/5 | |
| Riverview | 4.5 mi | Columbus, OH | ★★★☆☆ | 2/5 | |
| Columbus Alzheimer's Care Ctr | 4.6 mi | Columbus, OH | ★★☆☆☆ | 1/5 | |
| Dublin Post Acute | 5.3 mi | Dublin, OH | ★☆☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 366142.