Norwich Springs Health Campus

Name: Norwich Springs Health Campus
Address: 4680 LIBRARY WAY, Hilliard, OH, 43026, US
Telephone: 6143631833

4680 Library Way, Hilliard, OH 43026 · Franklin County · 54 certified beds · avg 51 residents/day · certified since Dec 22, 2021

Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 11, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Mar 30, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 30, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Mar 30, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 30, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Mar 30, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Mar 30, 2026	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Oct 14, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 30, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 30, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 30, 2024	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
May 30, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 30, 2024	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 30, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 30, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 30, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
May 30, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Dec 6, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 6).

Year	Citations	Worst severity that year
2023	2	D
2024	9	F
2025	1	D
2026	7	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	3.45	3.95	top 39% in Ohio; bottom 35% in the U.S.
Registered Nurse hours	0.95	0.60	0.69	top 7% in Ohio; top 18% in the U.S.
Weekend total nurse staffing	2.99	3.07	3.50	top 45% in Ohio; bottom 30% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.21	0.42	0.48	top 1% in Ohio; top 3% in the U.S.
Total nursing staff turnover (%)	46.9	48.7	45.8	top 45% in Ohio; bottom 45% in the U.S.
RN turnover (%)	21.4	43.9	42.9	top 16% in Ohio; top 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.16, RN 1.14, weekend 3.59. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Continental Merger Sub LLC	Organization	5% or Greater Indirect Ownership Interest	29%	10/01/2021
American Healthcare Reit Holdings LP	Organization	ADP of the SNF	NOT APPLICABLE	10/01/2021
American Healthcare Reit INC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
Barney, Leigh	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2015
Conner, Gregory	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2021
Continental Merger Sub LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
Corbin, Kathy	Individual	Operational/Managerial Control	NOT APPLICABLE	01/10/2011
Davis, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/21/2017
Fightmaster, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	03/23/2015
Gahc3 Trilogy JV LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
Gahc4 Trilogy JV LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025
McNamara, Donald	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/01/2024
Mehaffey, Todd	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/31/2022
Miller, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2021
Moore, Noah	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Moore, Noah	Individual	ADP of the SNF	NOT APPLICABLE	07/09/2025
Pietrowski, Cristina	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/31/2022
Pietrowski, Cristina	Individual	Operational/Managerial Control	NOT APPLICABLE	01/31/2022
Prosky, Danny	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2015
Trilogy Investors LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Darby Glenn Nursing and Rehabilitation Center	1.1 mi	Hilliard, OH	★★★★★	4/5
Trueman Pointe Care Center	1.2 mi	Hilliard, OH	★★★★★	5/5
Mill Run Care Center	1.3 mi	Hilliard, OH	★★★☆☆	2/5
Mayfair Village Nursing Care Center	3.0 mi	Columbus, OH	★★☆☆☆	2/5
The Sanctuary at Tuttle Crossing	3.2 mi	Dublin, OH	★☆☆☆☆	1/5	abuse
Sapphire Rehabilitation and Care Center	4.0 mi	Columbus, OH	★☆☆☆☆	1/5	SFF
Friendship Village of Dublin	4.1 mi	Dublin, OH	★★★★☆	3/5
Crown Pointe Care Center	4.2 mi	Columbus, OH	★★★★☆	3/5
First Community Village Healthcare Ctr	4.8 mi	Columbus, OH	★★★★☆	3/5
Grand the	4.8 mi	Dublin, OH	★★★☆☆	2/5
Dublin Post Acute	5.0 mi	Dublin, OH	★☆☆☆☆	1/5	SFF
Columbus Alzheimer's Care Ctr	5.3 mi	Columbus, OH	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Hilliard →

Facility data as of CMS processing date 2026-08-01. CCN 366492.

The Care File

Visit checklist — Norwich Springs Health Campus

4680 Library Way, Hilliard, OH 43026 · 6143631833

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366492 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)