New Albany Care Center
5691 Thompson Road, Columbus, OH 43230 · Franklin County · 67 certified beds · avg 60 residents/day · certified since Apr 1, 1998
Part of chain: OPTALIS HEALTH & REHABILITATION (36 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Dec 17, 2024 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 7, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Nov 20, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 5, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (32)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 6, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to manage their own money and financial affairs. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 17, 2024 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Dec 17, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Dec 17, 2024 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 20, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 12, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Aug 22, 2022 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Aug 22, 2022 | C · Minimal risk, facility-wide | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Dec 28, 2019 | E · Potential for harm, repeated | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. |
| Dec 28, 2019 | D · Potential for harm, one-off | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. |
| Dec 28, 2019 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (12 → 12).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 3 | 0 | E |
| 2022 | 12 | 0 | D |
| 2024 | 5 | 2 | G ▲ |
| 2025 | 12 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,149.
| Date | Type | Amount / length |
|---|---|---|
| Dec 17, 2024 | Fine | $12,149 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.58 | 3.45 | 3.95 | top 31% in Ohio; bottom 41% in the U.S. |
| Registered Nurse hours | 0.82 | 0.60 | 0.69 | top 13% in Ohio; top 26% in the U.S. |
| Weekend total nurse staffing | 3.02 | 3.07 | 3.50 | top 43% in Ohio; bottom 32% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.57 | 0.42 | 0.48 | top 17% in Ohio; top 25% in the U.S. |
| Total nursing staff turnover (%) | 42.5 | 48.7 | 45.8 | top 34% in Ohio; top 43% in the U.S. |
| RN turnover (%) | 43.8 | 43.9 | 42.9 | top 50% in Ohio; bottom 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.01, RN 0.92, weekend 3.38. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Om Holdco 2 LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/01/2022 |
| Optalis LP Investors 2 LLC | Organization | 5% or Greater Indirect Ownership Interest | 10% | 06/01/2022 |
| Optum Management Solutions. INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 06/01/2022 |
| SNW LLC | Organization | 5% or Greater Indirect Ownership Interest | 30% | 06/01/2022 |
| Charles Franklin LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Charles Westland LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Dunn, Charles | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 11/25/2025 |
| Gilliland, Kacy | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Gilliland, Kacy | Individual | ADP of the SNF | NOT APPLICABLE | 11/25/2025 |
| Hemant Shah 2018 Irrevocable Trust | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Ndife, Anita | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Ndife, Anita | Individual | ADP of the SNF | NOT APPLICABLE | 11/25/2025 |
| Om Holdco 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Optalis LP Investors 2 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Optum Management Solutions. INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Optum Management Solutions. INC | Organization | ADP of the SNF | NOT APPLICABLE | 11/25/2025 |
| Osso, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Paar 108 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Patel, Rajan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2022 |
| Patel, Rajan | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How are residents' personal funds handled here, and what records can families review?"
- "If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Laurels of Gahanna | 1.3 mi | Columbus, OH | ★★☆☆☆ | 1/5 | SFF |
| Otterbein Gahanna | 1.6 mi | Gahanna, OH | ★★☆☆☆ | 2/5 | |
| Otterbein New Albany | 2.0 mi | New Albany, OH | ★★☆☆☆ | 2/5 | |
| Wesley Woods at New Albany | 2.3 mi | New Albany, OH | ★★★★★ | 4/5 | |
| Smiths Mill Health Campus | 3.1 mi | New Albany, OH | ★★★☆☆ | 2/5 | |
| Inniswood Health and Rehabilitation | 3.7 mi | Westerville, OH | ★☆☆☆☆ | 2/5 | |
| Continuing Healthcare of Gahanna | 3.9 mi | Gahanna, OH | —/5 | SFF | |
| Taylor Springs Health Campus | 4.2 mi | Gahanna, OH | ★★★☆☆ | 2/5 | |
| Westerville Post Acute | 5.1 mi | Westerville, OH | ★☆☆☆☆ | 1/5 | |
| Westerwood Rehabilitation | 5.5 mi | Columbus, OH | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 366155.