Mervyn Sharp Bennion Central Utah Veterans Home

Name: Mervyn Sharp Bennion Central Utah Veterans Home
Address: 1551 North Main Street, Payson, UT, 84651, US
Telephone: 8014655400

1551 North Main Street, Payson, UT 84651 · Utah County · 108 certified beds · avg 104 residents/day · certified since Oct 21, 2013

Part of chain: AVALON HEALTH CARE (16 facilities, chain avg rating 3.4★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

7.37

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Apr 7, 2022 · F-0690

The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Why it matters: Poor continence and catheter care leads to infections, skin breakdown, and loss of dignity.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 2, 2022 (Deficient, Provider has date of correction)

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 13, 2026	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Mar 28, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 28, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 28, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 28, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 28, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 7, 2022	▲ G · Actual harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 7, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 7, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 7, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Apr 7, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 7, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 7, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 1).

Year	Citations	Serious (G–L)	Worst severity that year
2022	7	1	G ▲
2024	5	0	F
2026	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Utah avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	7.37	3.87	3.95	top 2% in Utah; top 1% in the U.S.
Registered Nurse hours	2.44	1.17	0.69	top 2% in Utah; top 1% in the U.S.
Weekend total nurse staffing	6.73	3.39	3.50	top 2% in Utah; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.44	0.88	0.48	top 11% in Utah; top 2% in the U.S.
Total nursing staff turnover (%)	33.7	50.7	45.8	top 12% in Utah; top 21% in the U.S.
RN turnover (%)	22.9	40.6	42.9	top 18% in Utah; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.69, RN 1.88, weekend 5.19. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
Avalon VA Management LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/17/2015
Avalon Veterans Services, L.L.C.	Organization	5% or Greater Indirect Ownership Interest	100%	12/18/2018
Avalon Health Care INC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/20/2012
Avalon Health Care INC	Organization	ADP of the SNF	NOT APPLICABLE	05/21/2026
Avalon Health Care Management INC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/03/2010
Avalon Health Care Management INC	Organization	ADP of the SNF	NOT APPLICABLE	04/02/2025
Bott, Wesley	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2016
Bott, Wesley	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2016
Brannin, Lori	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2026
Brannin, Lori	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2026
Dangerfield, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/05/2007
Dangerfield, David	Individual	Corporate Director	NOT APPLICABLE	04/05/2007
Harris, Bradford	Individual	Corporate Officer	NOT APPLICABLE	03/16/2026
Harris, Bradford	Individual	Operational/Managerial Control	NOT APPLICABLE	03/16/2026
Harris, Bradford	Individual	ADP of the SNF	NOT APPLICABLE	03/16/2026
Hash, Alan	Individual	Corporate Officer	NOT APPLICABLE	08/15/2017
Hash, Alan	Individual	Operational/Managerial Control	NOT APPLICABLE	08/15/2017
Hash, Alan	Individual	ADP of the SNF	NOT APPLICABLE	08/15/2017
Kirton, Byron	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/27/2024
Kirton, Byron	Individual	Corporate Director	NOT APPLICABLE	08/27/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How quickly are lab tests done and results acted on when a resident's doctor orders them?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Rocky Mountain Care - Maple Dell	1.3 mi	Payson, UT	★★☆☆☆	1/5
Advanced Health Care of Salem	4.0 mi	Salem, UT	★★★★★	5/5
Spanish Fork Rehabilitation and Nursing	5.7 mi	Spanish Fork, UT	★★★☆☆	4/5
Stonehenge of Springville	8.5 mi	Springville, UT	★★★★★	4/5
Provo Rehabilitation and Nursing	13.6 mi	Provo, UT	★☆☆☆☆	1/5	abuseSFF
Aspen Ridge of Utah Valley	14.5 mi	Orem, UT	★★★★★	5/5
Orem Rehabilitation and Nursing Center	15.2 mi	Orem, UT	★★★☆☆	2/5
Stonehenge of Orem	16.8 mi	Orem, UT	★★★★★	5/5
Cascades at Orchard Park	17.8 mi	Orem, UT	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Payson →

Facility data as of CMS processing date 2026-08-01. CCN 465181.

The Care File

Visit checklist — Mervyn Sharp Bennion Central Utah Veterans Home

1551 North Main Street, Payson, UT 84651 · 8014655400

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Most serious findings on record:

▲ Apr 7, 2022 (F-0690, Actual harm, one-off): The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Questions for the administrator:

☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How quickly are lab tests done and results acted on when a resident's doctor orders them?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 465181 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)