Mercer Manor Rehabilitation

How to file a complaint about care →

1 fine totaling $137,996.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.94, RN 0.56, weekend 2.55.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.94 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Showing 20 of 29 parties CMS has on file for this facility; 9 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Stern Consultants — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Monmouth Rehab and Nursing — Monmouth, IL · overall 1/5
• Robinson Rehab and Nursing — Robinson, IL · overall 3/5
• Springfield Suites Rehab and Nursing — Springfield, IL · overall 3/5
• Twin Lakes Extended Care — Paris, IL · overall 2/5
• Agawam East Rehab and Nursing — Agawam, MA · overall 5/5
• Agawam North Rehab and Nursing — Agawam, MA · overall 1/5
• Agawam South Rehab and Nursing — Agawam, MA · overall 4/5
• Agawam West Rehab and Nursing — Agawam, MA · overall 2/5

Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
• "What training and competency checks do your nurse aides go through, and how do you keep their skills current?"
• "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
• "How do you track that every resident's quarterly assessment happens on time?"
• "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Illinois midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 42% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 29 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 1 closest →

All facilities in Aledo →