Life Care Center of Acton

Name: Life Care Center of Acton
Address: ONE GREAT ROAD, Acton, MA, 01720, US
Telephone: 9782639101

One Great Road, Acton, MA 01720 · Middlesex County · 155 certified beds · avg 121 residents/day · certified since Oct 27, 1969

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.20

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Dec 15, 2022 · F-0686

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jan 13, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 21, 2025	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 21, 2025	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
May 28, 2024	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
May 28, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 28, 2024	B · Minimal risk, repeated	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Dec 15, 2022	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Dec 15, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Dec 15, 2022	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Dec 15, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 15, 2022	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2022	11	1	G ▲
2024	3	0	D
2025	2	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.20	3.89	3.95	top 25% in Massachusetts; top 32% in the U.S.
Registered Nurse hours	0.54	0.65	0.69	bottom 39% in Massachusetts; bottom 43% in the U.S.
Weekend total nurse staffing	3.59	3.51	3.50	top 35% in Massachusetts; top 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.46	0.48	bottom 46% in Massachusetts; top 49% in the U.S.
Total nursing staff turnover (%)	42.9	38.2	45.8	bottom 31% in Massachusetts; top 44% in the U.S.
RN turnover (%)	53.3	42.6	42.9	bottom 28% in Massachusetts; bottom 31% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.04, RN 0.52, weekend 3.46. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Cross, Cindy	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	10/20/2025
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2021
Foye, Christopher	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/28/2015
Foye, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	12/28/2015
Foye, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	02/06/2025
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Kamens, Edward	Individual	Operational/Managerial Control	NOT APPLICABLE	04/28/2017
Kamens, Edward	Individual	ADP of the SNF	NOT APPLICABLE	03/03/2025
Lafortune, Kenee	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/12/2019
Lafortune, Kenee	Individual	Operational/Managerial Control	NOT APPLICABLE	09/12/2019
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/08/2018
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2017
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/1986
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	08/31/2000
Long, Zofia	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/1999
Long, Zofia	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/1999

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
"What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Rivercrest Long Term Care	4.0 mi	W Concord, MA	★★★★★	5/5
Care One at Concord	4.1 mi	W Concord, MA	★★★★☆	4/5
Life Care Center of Nashoba Valley	4.2 mi	Littleton, MA	★★★★☆	4/5
Westford Nursing and Rehabilitation Center	5.6 mi	Westford, MA	★★★★☆	4/5
The Commons Skilled Nursing & Rehabilitation	6.9 mi	Lincoln, MA	★★★★★	4/5
Sudbury Pines Extended Care	8.1 mi	Sudbury, MA	★★☆☆☆	2/5
Vantage at Sudbury LLC	8.3 mi	Sudbury, MA	★★☆☆☆	2/5
Alliance Health at Marie Esther	9.2 mi	Marlborough, MA	★★★★☆	4/5
Campion Health & Wellness, INC	9.3 mi	Weston, MA	★★★★★	5/5
Ayer Valley Rehab and Nursing	9.4 mi	Ayer, MA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Acton →

Facility data as of CMS processing date 2026-08-01. CCN 225191.

The Care File

Visit checklist — Life Care Center of Acton

One Great Road, Acton, MA 01720 · 9782639101

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Dec 15, 2022 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
☐ "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225191 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)