How to file a complaint about care →
No fines or payment denials in the published 3-year window.
Laurels of Massillon, the
2000 Sherman Circle NE, Massillon, OH 44646 (opens Google Maps) · Stark County · (330) 830-9988· 140 certified beds · avg 133 residents/day · certified since Aug 14, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CIENA HEALTHCARE/LAUREL HEALTH CARE (81 facilities, chain avg rating 2.8★)
4/5
Health inspection rating (on-site)
inspected May 18, 2023
0
Serious findings on record
$0
Fines, last 3 years
3.53
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 35 inspection findings. Open the full record below to read every finding.
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint F-0692
The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint F-0558
The facility did not keep residents' personal and medical information private and confidential. · from a complaint F-0583
View all 35 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 14, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint · F-0692 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint · F-0558 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · from a complaint · F-0583 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide or arrange specialized rehabilitation services — such as physical, occupational, or speech therapy — for residents who needed them. · from a complaint · F-0825 |
| Jun 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · from a complaint · F-0881 |
| Dec 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Dec 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Jun 24, 2024 | D · Potential for more than minimal harm, isolated | The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died. · from a complaint · F-0569 |
| Dec 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| May 18, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| May 18, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Mar 5, 2020 | E · Potential for more than minimal harm, pattern | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 5, 2020 | E · Potential for more than minimal harm, pattern | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · F-0805 |
| Mar 5, 2020 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 5, 2020 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Feb 13, 2019 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 13, 2019 | F · Potential for more than minimal harm, widespread | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925 |
| Feb 13, 2019 | E · Potential for more than minimal harm, pattern | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to manage their own money and financial affairs. · F-0567 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Feb 13, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 2).
All citationsSerious citations (G–L)
2019
All citations: 11
Serious citations (G–L): 0
2020
All citations: 11
Serious citations (G–L): 0
2023
All citations: 3
Serious citations (G–L): 0
2024
All citations: 3
Serious citations (G–L): 0
2025
All citations: 6
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 11 | 0 | F |
| 2020 | 11 | 0 | E |
| 2023 | 3 | 0 | D |
| 2024 | 3 | 0 | D |
| 2025 | 6 | 0 | D |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityOhio averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.53
Ohio average: 3.45
U.S. average: 3.95
Registered Nurse hours
This facility: 0.52
Ohio average: 0.60
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.22
Ohio average: 3.07
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.53 | 3.45 | 3.95 | top 35% in Ohio; bottom 38% in the U.S. |
| Registered Nurse hours | 0.52 | 0.60 | 0.69 | bottom 44% in Ohio; bottom 40% in the U.S. |
| Weekend total nurse staffing | 3.22 | 3.07 | 3.50 | top 29% in Ohio; bottom 43% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.31 | 0.42 | 0.48 | bottom 33% in Ohio; bottom 34% in the U.S. |
| Total nursing staff turnover (%) | 36.2 | 48.7 | 45.8 | top 18% in Ohio; top 27% in the U.S. |
| RN turnover (%) | 27.8 | 43.9 | 42.9 | top 25% in Ohio; top 25% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.61, RN 0.53, weekend 3.30.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.61 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Laurels of Massillon, the. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Franz, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Franz, James | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Khan, Anis | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2016 |
| Khan, Anis | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2016 |
| Laurel Health Care Company | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2016 |
| Laurel Health Care Company | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Powell, Brice | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2024 |
| Powell, Brice | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2024 |
| Qazi, Mohammad | Individual | Corporate Director | NOT APPLICABLE | 02/01/2016 |
| Qazi, Mohammad | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2016 |
| Qazi, Mohammad | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2016 |
| Stobb, David | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2016 |
| Stobb, David | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2016 |
All 13 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Ciena Healthcare/Laurel Health Care — 81 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Laurels of Mt Vernon the — Mount Vernon, OH · overall 2/5
- Laurels of New London the — New London, OH · overall 5/5
- Laurels of Norworth the — Worthington, OH · overall 1/5
- Laurels of Steubenville the — Steubenville, OH · overall 2/5
- Laurels of West Carrollton the — West Carrollton, OH · overall 1/5
- Laurels of West Columbus, the — Columbus, OH · overall 1/5abuse
- Laurels of Worthington, the — Worthington, OH · overall 3/5
- The Laurels of Chagrin Falls — Chagrin Falls, OH · overall 3/5
Listed by state, then facility name — not a ranking. Showing 8 of the 80 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How are therapy services provided here, and how quickly does therapy start after a doctor orders it?"
- "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 36% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 13 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 53 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Amherst Meadows Skilled Nursing and Rehab | 1.6 mi | Massillon, OH | ★★★★★ | 5/5 | |
| Meadow Wind Health Care Center | 1.7 mi | Massillon, OH | ★★★☆☆ | 3/5 | |
| Hanover Healthcare Center | 2.1 mi | Massillon, OH | ★★☆☆☆ | 1/5 | |
| Altercare of Nobles Pond, INC | 2.8 mi | Canton, OH | ★★★☆☆ | 2/5 | |
| Rose Lane Nursing and Rehabilitation | 3.1 mi | Massillon, OH | ★★☆☆☆ | 1/5 | |
| Legends Care Rehabilitation and Nursing Center | 3.9 mi | Massillon, OH | ★★☆☆☆ | 1/5 | |
| Gardens of Belden Village | 4.2 mi | Canton, OH | ★☆☆☆☆ | 2/5 | |
| Astoria Skilled Nursing and Rehabilitation | 4.4 mi | Canton, OH | ★☆☆☆☆ | 1/5 | |
| The Pavilion at Canal Fulton for Nursing and Rehab | 4.7 mi | Canal Fulton, OH | ★★☆☆☆ | 3/5 | |
| The Pines Healthcare Center | 4.7 mi | Canton, OH | ★★★★★ | 4/5 | |
| Hall of Fame Rehabilitation and Nursing Center | 5.1 mi | Canton, OH | ★★☆☆☆ | 1/5 | |
| Canton Christian Home | 5.9 mi | Canton, OH | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Stark, OH — 33 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Louisville Gardens Care Center — Louisville, OH · overall 2/5
- McCrea Manor NSNG and Rehab Ctr LLC — Alliance, OH · overall 2/5
- McKinley Nursing — Canton, OH · overall 3/5
- Minerva Rehabilitation and Nursing Center — Minerva, OH · overall 4/5
- Roselawn Gardens Nursing & Rehabilitation — Alliance, OH · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 366078.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).