Life Care Center at Wells Crossing

Name: Life Care Center at Wells Crossing
Address: 355 CROSSING BLVD, Orange Park, FL, 32073, US
Telephone: 9042641950

355 Crossing Blvd, Orange Park, FL 32073 · Clay County · 120 certified beds · avg 115 residents/day · certified since Jul 31, 1997

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.99

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 11, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 11, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 11, 2025	D · Potential for harm, one-off	The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff.
Sep 28, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 28, 2023	E · Potential for harm, repeated	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 2, 2021	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 2, 2021	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Worst severity that year
2021	5	D
2023	5	F
2025	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.99	4.03	3.95	top 40% in Florida; top 40% in the U.S.
Registered Nurse hours	0.54	0.76	0.69	bottom 28% in Florida; bottom 43% in the U.S.
Weekend total nurse staffing	3.62	3.68	3.50	top 42% in Florida; top 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.18	0.53	0.48	bottom 4% in Florida; bottom 10% in the U.S.
Total nursing staff turnover (%)	48.2	41.4	45.8	bottom 32% in Florida; bottom 42% in the U.S.
RN turnover (%)	27.3	46.0	42.9	top 16% in Florida; top 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.68, RN 0.50, weekend 3.34. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Hall, Timothy	Individual	W-2 Managing Employee	NOT APPLICABLE	05/12/2008
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/08/2018
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	06/12/1997
Preston, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/06/1976
Preston, Forrest	Individual	Corporate Officer	NOT APPLICABLE	01/06/1976
Swanker, Richard	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Swanker, Richard	Individual	Corporate Officer	NOT APPLICABLE	04/01/2011
Thurmond, Joan	Individual	Corporate Officer	NOT APPLICABLE	09/21/2000
Ziegler, James	Individual	Corporate Director	NOT APPLICABLE	09/18/2001
Ziegler, James	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"For services you don't staff in-house, which outside professionals do you contract with?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Vivo Healthcare Orange Park	0.7 mi	Orange Park, FL	★★★★★	4/5
Aviata at Orange Park	1.4 mi	Orange Park, FL	★★★★☆	4/5
Oak View Health and Rehabilitation Center	1.4 mi	Orange Park, FL	★★★★★	5/5
Moosehaven	1.4 mi	Orange Park, FL	★★★★★	5/5
Orange Park Rehabilitation and Nursing Center	1.9 mi	Orange Park, FL	★★★★☆	4/5
Life Care Center of Orange Park	2.0 mi	Orange Park, FL	★★★★★	4/5
Cedar Hill Nursing and Rehab Center	4.2 mi	Jacksonville, FL	★★☆☆☆	2/5
Aviata at San Jose	6.2 mi	Jacksonville, FL	★★★☆☆	3/5
Terrace of Jacksonville, the	6.6 mi	Jacksonville, FL	★★★★★	4/5
Westside Oaks Rehabilitation & Nursing Center	6.8 mi	Jacksonville, FL	★★☆☆☆	1/5	abuseSFF
River Garden Hebrew Home for the Aged	7.1 mi	Jacksonville, FL	★★★★★	5/5
Pruitthealth - Fleming Island	7.1 mi	Fleming Island, FL	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Orange Park →

Facility data as of CMS processing date 2026-08-01. CCN 105962.

The Care File

Visit checklist — Life Care Center at Wells Crossing

355 Crossing Blvd, Orange Park, FL 32073 · 9042641950

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "For services you don't staff in-house, which outside professionals do you contract with?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105962 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)