John L. Levitow Health Care Center

Name: John L. Levitow Health Care Center
Address: 287 WEST ST, Rocky Hill, CT, 06067, US
Telephone: 8606163700

287 West St, Rocky Hill, CT 06067 · Capitol County · 125 certified beds · avg 85 residents/day · certified since Mar 4, 2020

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.29

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 25, 2025	E · Potential for harm, repeated	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Feb 25, 2025	E · Potential for harm, repeated	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Feb 25, 2025	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Feb 25, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 16, 2023	E · Potential for harm, repeated	The facility did not verify that its nurse aides had completed their required training, or did not retrain aides who had been out of nurse aide work for 2 years.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 16, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 31, 2020	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Jan 31, 2020	C · Minimal risk, facility-wide	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.
Jan 31, 2020	B · Minimal risk, repeated	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 7).

Year	Citations	Worst severity that year
2020	3	D
2023	5	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.29	3.80	3.95	top 1% in Connecticut; top 3% in the U.S.
Registered Nurse hours	1.74	0.70	0.69	top 4% in Connecticut; top 3% in the U.S.
Weekend total nurse staffing	5.60	3.43	3.50	top 1% in Connecticut; top 3% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.14	0.46	0.48	top 4% in Connecticut; top 4% in the U.S.
Total nursing staff turnover (%)	12.0	37.4	45.8	top 1% in Connecticut; top 1% in the U.S.
RN turnover (%)	3.7	38.6	42.9	top 1% in Connecticut; top 2% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.61, RN 1.55, weekend 5.00. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
State of Connecticut	Organization	5% or Greater Direct Ownership Interest	100%	03/04/2020
Celtic Consulting LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/21/2019
Mortensen, Eric	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2019
Mortensen, Eric	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2019
Nelson, Laura	Individual	Operational/Managerial Control	NOT APPLICABLE	09/14/2018
Nelson, Laura	Individual	ADP of the SNF	NOT APPLICABLE	09/14/2018
State of Connecticut	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2025
Welch, Ronald	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/02/2023
Welch, Ronald	Individual	Operational/Managerial Control	NOT APPLICABLE	06/02/2023
Welch, Ronald	Individual	ADP of the SNF	NOT APPLICABLE	06/02/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you confirm each aide's training and certification before they start caring for residents?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
60 West	0.6 mi	Rocky Hill, CT	★★★★★	5/5
Apple Rehab Rocky Hill	1.1 mi	Rocky Hill, CT	★★☆☆☆	2/5
Maple View Health & Rehabilitation Center	1.6 mi	Rocky Hill, CT	★★★★★	5/5
Pilgrim Manor	3.6 mi	Cromwell, CT	★★★★★	4/5
Autumn Lake Healthcare at Cromwell	3.6 mi	Cromwell, CT	★★★★☆	3/5
Bel-Air Manor Nursing & Rehabilitation Center	4.3 mi	Newington, CT	★★★☆☆	3/5
Apple Rehab Cromwell	4.4 mi	Cromwell, CT	★★☆☆☆	2/5
Jefferson House	4.4 mi	Newington, CT	★★★★★	4/5
Civita Care Center at Newington	4.5 mi	Newington, CT	★☆☆☆☆	1/5	abuse
Civita Care Center at Salmon Brook	5.1 mi	Glastonbury, CT	★☆☆☆☆	1/5
Portland Care & Rehab Centre, INC	5.2 mi	Portland, CT	★★★★★	4/5
Avery Nursing Home/Noble Building	6.2 mi	Hartford, CT	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Rocky Hill →

Facility data as of CMS processing date 2026-08-01. CCN 075443.

The Care File

Visit checklist — John L. Levitow Health Care Center

287 West St, Rocky Hill, CT 06067 · 8606163700

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you confirm each aide's training and certification before they start caring for residents?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075443 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)