Holiday Heights Healthcare

Name: Holiday Heights Healthcare
Address: 301 East Dale, Norman, OK, 73069, US
Telephone: 4053217932

301 East Dale, Norman, OK 73069 · Cleveland County · 51 certified beds · avg 45 residents/day · certified since Apr 1, 2020

Part of chain: BRIDGES HEALTH (33 facilities, chain avg rating 3.6★)

5/5

Health inspection rating (on-site)

Serious findings on record

$8,351

Fines, last 3 years

4.71

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 24, 2024	E · Potential for harm, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 24, 2024	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Jun 29, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 29, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jun 29, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jan 11, 2022	E · Potential for harm, repeated	The facility did not keep residents' personal and medical information private and confidential.
Jan 11, 2022	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 11, 2022	E · Potential for harm, repeated	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Jan 11, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 2).

Year	Citations	Worst severity that year
2022	4	E
2023	3	E
2024	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $8,351.

Date	Type	Amount / length
Jun 19, 2026	Fine	$8,351

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Oklahoma avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.71	4.58	3.95	top 39% in Oklahoma; top 18% in the U.S.
Registered Nurse hours	0.52	0.41	0.69	top 22% in Oklahoma; bottom 40% in the U.S.
Weekend total nurse staffing	4.27	4.16	3.50	top 41% in Oklahoma; top 16% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.28	0.48	top 7% in Oklahoma; top 33% in the U.S.
Total nursing staff turnover (%)	66.0	55.5	45.8	bottom 24% in Oklahoma; bottom 9% in the U.S.
RN turnover (%)	0.0	53.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.39, weekend 3.24. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bridges Employee Stock Ownership Trust	Organization	5% or Greater Indirect Ownership Interest	100%	12/31/2020
Bridges Esop, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2020
Coble, William	Individual	Corporate Officer	NOT APPLICABLE	04/01/2020
Coble, William	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2020
Deroin, Kristy	Individual	Contracted Managing Employee	NOT APPLICABLE	04/01/2020
Deroin, Kristy	Individual	W-2 Managing Employee	NOT APPLICABLE	04/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who completes resident assessments here, and how do you check them for accuracy?"
"How quickly are lab tests done and results acted on when a resident's doctor orders them?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
24th Place	2.5 mi	Norman, OK	★☆☆☆☆	1/5
Ignite Medical Resort Norman, LLC	2.7 mi	Norman, OK	★☆☆☆☆	2/5
Medical Park West Rehabilitation & Skilled Care	3.5 mi	Norman, OK	★☆☆☆☆	1/5
Grace Skilled and Nursing Therapy Norman	3.9 mi	Norman, OK	★★★★★	5/5
Noble Health Care Center	6.2 mi	Noble, OK	★☆☆☆☆	1/5
Thunder Care and Rehabilitation	9.0 mi	Moore, OK	★☆☆☆☆	1/5	abuse
Meadowlake Estates	10.1 mi	Oklahoma City, OK	★☆☆☆☆	1/5
Accel at Crystal Park	11.3 mi	Oklahoma City, OK	★☆☆☆☆	1/5
Brookwood Skilled Nursing and Therapy	11.4 mi	Oklahoma City, OK	★☆☆☆☆	1/5
Emerald Care Center Southwest LLC	12.8 mi	Oklahoma City, OK	★☆☆☆☆	1/5
Capitol Hill Skilled Nursing and Therapy	13.7 mi	Oklahoma City, OK	★★★☆☆	3/5
Senior Village Healthcare	13.7 mi	Blanchard, OK	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Norman →

Facility data as of CMS processing date 2026-08-01. CCN 375580.

The Care File

Visit checklist — Holiday Heights Healthcare

301 East Dale, Norman, OK 73069 · 4053217932

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $8,351

Questions for the administrator:

☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How quickly are lab tests done and results acted on when a resident's doctor orders them?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 375580 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)