How to file a complaint about care →
No fines or payment denials in the published 3-year window.
1666 Hillview Drive, Elizabethton, TN 37643 (opens Google Maps) · Carter County · (423) 542-5061· 76 certified beds · avg 68 residents/day · certified since Oct 28, 2002 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: TWIN RIVERS HEALTH & REHABILITATION (11 facilities, chain avg rating 3.9★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 7 inspection findings. Open the full record below to read every finding.
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. F-0655
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Nov 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Nov 14, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Mar 6, 2019 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 6, 2019 | E · Potential for more than minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Mar 6, 2019 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Mar 6, 2019 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 4 | 0 | F |
| 2023 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.57 | 3.62 | 3.95 | top 42% in Tennessee; bottom 40% in the U.S. |
| Registered Nurse hours | 0.74 | 0.57 | 0.69 | top 18% in Tennessee; top 33% in the U.S. |
| Weekend total nurse staffing | 2.85 | 3.15 | 3.50 | bottom 37% in Tennessee; bottom 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.39 | 0.48 | bottom 27% in Tennessee; bottom 23% in the U.S. |
| Total nursing staff turnover (%) | 41.2 | 48.9 | 45.8 | top 26% in Tennessee; top 40% in the U.S. |
| RN turnover (%) | 20.0 | 43.2 | 42.9 | top 11% in Tennessee; top 13% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.65, RN 0.75, weekend 2.92.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.65 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Hillview Health Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Government - Federal
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ocoee Foundation INC | Organization | Direct Ownership Interest | NOT APPLICABLE | 06/19/2008 |
| Bradley, Don | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2019 |
| Burton, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Cannon, Joshua | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/27/2004 |
| Cannon, Joshua | Individual | ADP of the SNF | NOT APPLICABLE | 12/27/2004 |
| Davis, Clinton | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Davis, Clinton | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Holcombe, Michelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Holcombe, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Kupchynsky, Kathleen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/04/2024 |
| Kupchynsky, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/04/2024 |
| Ocoee Foundation INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/19/2008 |
| Ocoee Foundation INC | Organization | ADP of the SNF | NOT APPLICABLE | 06/19/2008 |
| Ocoee Hillview Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2008 |
| Phillips, Dorothy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Phillips, Dorothy | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Pioneer Consulting LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Pioneer Consulting LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/26/2025 |
| Shankle, Victoria | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2021 |
| Sheehan, John | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
Showing 20 of 28 parties CMS has on file for this facility; 8 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Twin Rivers Health & Rehabilitation — 11 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 10 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Hermitage Health Center | 0.1 mi | Elizabethton, TN | ★★★★★ | 5/5 | |
| Life Care Center of Elizabethton | 1.1 mi | Elizabethton, TN | ★★★☆☆ | 3/5 | |
| Ivy Hall Nursing Home | 1.3 mi | Elizabethton, TN | ★★★★★ | 5/5 | |
| Signature Healthcare of Elizabethton Rehab & Welln | 1.7 mi | Elizabethton, TN | ★★★★★ | 5/5 | |
| Abundant Christian Living Community Rehabilitation | 7.3 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| Princeton Transitional Care & Assisted Living | 7.4 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| Agape Rehabilitation & Nursing Center, a Waters CM | 7.5 mi | Johnson City, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Johnson City | 8.1 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| The Waters of Johnson City, LLC | 8.7 mi | Johnson City, TN | ★★☆☆☆ | 3/5 | |
| Lakebridge, a Waters Community, LLC | 8.9 mi | Johnson City, TN | ★★★☆☆ | 4/5 | |
| Life Care Center of Gray | 12.2 mi | Gray, TN | ★☆☆☆☆ | 1/5 | |
| Waters of Bristol a Rehabilitation and Nursing | 13.3 mi | Blountville, TN | ★★★★☆ | 5/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Carter, TN — 6 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 445464.
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