Hermitage Health Center
1633 Hillview Drive, Elizabethton, TN 37643 · Carter County · 70 certified beds · avg 54 residents/day · certified since Mar 23, 2004
Part of chain: TWIN RIVERS HEALTH & REHABILITATION (11 facilities, chain avg rating 3.9★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (5)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 20, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 20, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Aug 10, 2022 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Aug 10, 2022 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Nov 6, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 1 | 0 | D |
| 2022 | 2 | 0 | D |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.36 | 3.62 | 3.95 | bottom 39% in Tennessee; bottom 30% in the U.S. |
| Registered Nurse hours | 0.57 | 0.57 | 0.69 | top 40% in Tennessee; bottom 47% in the U.S. |
| Weekend total nurse staffing | 3.07 | 3.15 | 3.50 | top 48% in Tennessee; bottom 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.54 | 0.39 | 0.48 | top 16% in Tennessee; top 29% in the U.S. |
| Total nursing staff turnover (%) | 53.4 | 48.9 | 45.8 | bottom 37% in Tennessee; bottom 28% in the U.S. |
| RN turnover (%) | 22.2 | 43.2 | 42.9 | top 16% in Tennessee; top 17% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.61, weekend 3.31. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ocoee Foundation INC | Organization | Direct Ownership Interest | NOT APPLICABLE | 06/19/2008 |
| Bradley, Don | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Bradley, Don | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Burton, William | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Burton, William | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Call, Andrew | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2025 |
| Call, Andrew | Individual | ADP of the SNF | NOT APPLICABLE | 03/26/2025 |
| Davis, Clinton | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Davis, Clinton | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Holcombe, Michelle | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
| Holcombe, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Kupchynsky, Kathleen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Kupchynsky, Kathleen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Lawrence, Amy | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/04/2021 |
| Lawrence, Amy | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2019 |
| Ocoee Foundation INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/19/2008 |
| Ocoee Hermitage Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2008 |
| Phillips, Dorothy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/07/2024 |
| Phillips, Dorothy | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/07/2024 |
| Pioneer Consulting LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Hillview Health Center | 0.1 mi | Elizabethton, TN | ★★★★☆ | 4/5 | |
| Life Care Center of Elizabethton | 1.0 mi | Elizabethton, TN | ★★★☆☆ | 3/5 | |
| Ivy Hall Nursing Home | 1.3 mi | Elizabethton, TN | ★★★★★ | 5/5 | |
| Signature Healthcare of Elizabethton Rehab & Welln | 1.7 mi | Elizabethton, TN | ★★★★★ | 5/5 | |
| Abundant Christian Living Community Rehabilitation | 7.3 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| Princeton Transitional Care & Assisted Living | 7.3 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| Agape Rehabilitation & Nursing Center, a Waters CM | 7.5 mi | Johnson City, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Johnson City | 8.1 mi | Johnson City, TN | ★★★★★ | 5/5 | |
| The Waters of Johnson City, LLC | 8.7 mi | Johnson City, TN | ★★☆☆☆ | 3/5 | |
| Lakebridge, a Waters Community, LLC | 8.9 mi | Johnson City, TN | ★★★☆☆ | 4/5 |
Compare this facility with the 3 closest →
All facilities in Elizabethton →
Facility data as of CMS processing date 2026-08-01. CCN 445474.