Hillcrest Raleigh at Crabtree Valley

3830 Blue Ridge Road, Raleigh, NC 27612 (opens Google Maps) · Wake County · (919) 781-4900· 134 certified beds · avg 94 residents/day · certified since Nov 8, 2012 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected May 14, 2026

Serious findings on record

most recent Dec 15, 2023

Fines, last 3 years

4.37

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, isolated · Dec 15, 2023 · F-0880 · triggered by a complaint

The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Jan 7, 2024 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 6 inspection findings. Open the full record below to read every finding.

May 14, 2026B · Potential for minimal harm, pattern
The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. F-0640
Dec 9, 2025D · Potential for more than minimal harm, isolated
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
Dec 15, 2023G · Actual harm, isolated
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880

View all 6 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
May 14, 2026	B · Potential for minimal harm, pattern	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640
Dec 9, 2025	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Dec 15, 2023	▲ G · Actual harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880
Dec 15, 2023	D · Potential for more than minimal harm, isolated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Dec 15, 2023	D · Potential for more than minimal harm, isolated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578
Dec 15, 2023	B · Potential for minimal harm, pattern	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Serious (G–L)	Worst severity that year
2023	4	1	G ▲
2025	1	0	D
2026	1	0	B

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityNorth Carolina averageU.S. average

Total nurse staffing (hours per resident per day)

4.37

4.01

3.95

Registered Nurse hours

0.65

0.64

0.69

Weekend total nurse staffing

4.02

3.56

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.37	4.01	3.95	top 21% in North Carolina; top 27% in the U.S.
Registered Nurse hours	0.65	0.64	0.69	top 31% in North Carolina; top 42% in the U.S.
Weekend total nurse staffing	4.02	3.56	3.50	top 18% in North Carolina; top 22% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.41	0.48	top 13% in North Carolina; top 22% in the U.S.
Total nursing staff turnover (%)	47.4	49.0	45.8	top 47% in North Carolina; bottom 43% in the U.S.
RN turnover (%)	51.7	45.7	42.9	bottom 40% in North Carolina; bottom 32% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.08, RN 0.76, weekend 4.68.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.08 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Hillcrest Raleigh at Crabtree Valley. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hillcrest Convalescent Center, INC.	Organization	5% or Greater Direct Ownership Interest	100%	02/10/2015
Hoover, Nadine	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/01/2018
Hoover, William	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/01/2018
Smith, Lenwood	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/01/2017
Smith, Thomas	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/01/2017
Smith, Valerie	Individual	Indirect Ownership Interest	NOT APPLICABLE	07/01/2023
Tattersall, Crystal	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/01/2018
Branch Banking & Trust Company	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	07/07/2015
Branch Banking & Trust Company	Organization	5% or Greater Security Interest	NOT APPLICABLE	07/07/2015
Hillcrest Convalescent Center, INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/19/2025
Hoover, Nadine	Individual	Corporate Director	NOT APPLICABLE	07/07/2015
Hoover, William	Individual	Corporate Officer	NOT APPLICABLE	02/10/2015
Hoover, William	Individual	ADP of the SNF	NOT APPLICABLE	07/07/2015
Humayun, Dabiruddin	Individual	Operational/Managerial Control	NOT APPLICABLE	07/07/2015
Humayun, Dabiruddin	Individual	ADP of the SNF	NOT APPLICABLE	07/07/2015
Judd, Leslie	Individual	Operational/Managerial Control	NOT APPLICABLE	07/07/2015
Judd, Leslie	Individual	ADP of the SNF	NOT APPLICABLE	07/07/2015
Lee, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	07/07/2015
Lee, Lisa	Individual	ADP of the SNF	NOT APPLICABLE	07/07/2015
Smith, Thomas	Individual	Corporate Officer	NOT APPLICABLE	02/10/2015

Showing 20 of 21 parties CMS has on file for this facility; 1 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 47% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 21 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 32 within 20 miles)

Facility	Distance	City	Overall	Inspection
Rex Rehab & Nursing Care Center	1.6 mi	Raleigh, NC	★★★★★	4/5
Bloomsbury at Hayes Barton Place	2.0 mi	Raleigh, NC		—/5
The Cardinal at North Hills	2.6 mi	Raleigh, NC	★★★☆☆	4/5
Raleigh Rehabilitation Center	3.0 mi	Raleigh, NC	★★★☆☆	3/5
The Rosewood Health Center	4.7 mi	Raleigh, NC	★★★★★	4/5
Pruitthealth-Raleigh	5.9 mi	Raleigh, NC	★★★☆☆	3/5
Tower Nursing and Rehabilitation Center	6.0 mi	Raleigh, NC	★★☆☆☆	2/5
Litchford Falls Health and Rehabilitation Center	6.0 mi	Raleigh, NC	★★☆☆☆	2/5
Sunnybrook Rehabilitation Center	6.2 mi	Raleigh, NC	★☆☆☆☆	1/5
Capital Nursing and Rehabilitation Center	6.5 mi	Raleigh, NC	★★★★☆	4/5
Glenaire	7.0 mi	Cary, NC	★★★★★	4/5
Highfield Nursing and Rehabilitation	7.8 mi	Cary, NC	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Wake, NC — 21 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Hillside Nursing Center of Wake Forest — Wake Forest, NC · overall 5/5
Perry Creek Health and Rehabilitation Center — Raleigh, NC · overall 1/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Raleigh →

Facility data as of CMS processing date 2026-08-01. CCN 345555.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Hillcrest Raleigh at Crabtree Valley

3830 Blue Ridge Road, Raleigh, NC 27612 · (919) 781-4900

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Most serious findings on record:

▲ Dec 15, 2023 (F-0880, Actual harm, isolated): The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 47% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 21 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345555 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)