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Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 14534 (opens Google Maps) · Monroe County · (585) 383-1700· 122 certified beds · avg 115 residents/day · certified since Jul 10, 1995 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
2/5
Health inspection rating (on-site)
inspected Feb 19, 2025
0
Serious findings on record
$0
Fines, last 3 years
3.86
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. F-0610
View all 19 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| May 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Feb 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Feb 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919 |
| Feb 19, 2025 | E · Potential for more than minimal harm, pattern | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · F-0921 |
| Feb 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Feb 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Feb 19, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Feb 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Feb 19, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jun 9, 2023 | E · Potential for more than minimal harm, pattern | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Jun 9, 2023 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jun 9, 2023 | E · Potential for more than minimal harm, pattern | The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · F-0836 |
| Jun 9, 2023 | E · Potential for more than minimal harm, pattern | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Jun 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jun 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · F-0791 |
| Sep 2, 2021 | E · Potential for more than minimal harm, pattern | The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases. · F-0885 |
| Sep 2, 2021 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 2, 2021 | B · Potential for minimal harm, pattern | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (6 → 8).
All citationsSerious citations (G–L)
2021
All citations: 3
Serious citations (G–L): 0
2023
All citations: 6
Serious citations (G–L): 0
2025
All citations: 8
Serious citations (G–L): 0
2026
All citations: 2
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 3 | 0 | E |
| 2023 | 6 | 0 | E |
| 2025 | 8 | 0 | E |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew York averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.86
New York average: 3.58
U.S. average: 3.95
Registered Nurse hours
This facility: 0.49
New York average: 0.68
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.27
New York average: 3.13
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.86 | 3.58 | 3.95 | top 31% in New York; top 46% in the U.S. |
| Registered Nurse hours | 0.49 | 0.68 | 0.69 | bottom 34% in New York; bottom 37% in the U.S. |
| Weekend total nurse staffing | 3.27 | 3.13 | 3.50 | top 34% in New York; bottom 45% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.48 | 0.48 | bottom 21% in New York; bottom 17% in the U.S. |
| Total nursing staff turnover (%) | 60.3 | 40.3 | 45.8 | bottom 11% in New York; bottom 16% in the U.S. |
| RN turnover (%) | 57.1 | 39.8 | 42.9 | bottom 17% in New York; bottom 26% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.45, weekend 3.01.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.55 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Highlands Living Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Busari, Samuel | Individual | Corporate Officer | NOT APPLICABLE | 07/14/2021 |
| Busari, Samuel | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/14/2021 |
| Busari, Samuel | Individual | ADP of the SNF | NOT APPLICABLE | 03/04/2025 |
| Garrett, Elizabeth | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| Hall, William | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| Latella, Robert | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| Magee, Robbie | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| McCann, Robert | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2012 |
| Nicholas, Nirmala | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/07/2003 |
| Nicholas, Nirmala | Individual | ADP of the SNF | NOT APPLICABLE | 03/04/2025 |
| Riordan, Michael | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| Strong Partners Healthsystem, INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/16/1995 |
| Strong Partners Healthsystem, INC | Organization | Trustee of the SNF | NOT APPLICABLE | 03/16/1995 |
| Strong Partners Healthsystem, INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/04/2025 |
| Vanstrydonck, Gerald | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2011 |
| Yale, Elizabeth | Individual | Corporate Officer | NOT APPLICABLE | 07/31/2023 |
| Yale, Elizabeth | Individual | ADP of the SNF | NOT APPLICABLE | 12/23/2024 |
All 17 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 60% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 34 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Penfield Place | 3.1 mi | Penfield, NY | ★★★★★ | 5/5 | |
| The Friendly Home | 3.1 mi | Rochester, NY | ★★★★☆ | 3/5 | |
| Crest Manor Living and Rehabilitation Center | 3.2 mi | Fairport, NY | ★☆☆☆☆ | 1/5 | |
| Fairport Rehabilitation and Nursing Center | 3.3 mi | Fairport, NY | ★★☆☆☆ | 2/5 | |
| Aaron Manor Rehabilitation and Nursing Center | 3.4 mi | Fairport, NY | ★★★★★ | 4/5 | |
| Jewish Home of Rochester | 4.2 mi | Rochester, NY | ★★★★★ | 4/5 | |
| Blossom Health Care Center INC. | 4.9 mi | Rochester, NY | ★☆☆☆☆ | 2/5 | |
| The Highlands at Brighton | 5.1 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| The Brightonian, INC | 5.1 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Woodside Manor Nursing Home INC | 5.3 mi | Rochester, NY | ★★★★☆ | 4/5 | |
| The Hurlbut | 5.8 mi | Rochester, NY | ★★☆☆☆ | 3/5 | |
| Monroe Community Hospital | 6.2 mi | Rochester, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Monroe, NY — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Kirkhaven — Rochester, NY · overall 1/5
- Latta Road Nursing Home East — Rochester, NY · overall 3/5
- Latta Road Nursing Home West — Rochester, NY · overall 5/5
- Lilac Manor Rehabilitation and Nursing Center — Rochester, NY · overall 1/5
- Maplewood Nursing Home INC — Webster, NY · overall 5/5
- Park Ridge Nursing Home — Rochester, NY · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335786.
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