Heritage Hall Clintwood

Name: Heritage Hall Clintwood
Address: 1225 CLINTWOOD MAIN STREET, ROUTE 607, Clintwood, VA, 24228, US
Telephone: 2769264693

1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · Dickenson County · 100 certified beds · avg 86 residents/day · certified since Jun 1, 1997

Part of chain: HERITAGE HALL (15 facilities, chain avg rating 4.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.73

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 27, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 27, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 5, 2022	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jun 20, 2019	F · Potential for harm, facility-wide	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Jun 20, 2019	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 20, 2019	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 20, 2019	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jun 20, 2019	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jun 20, 2019	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jun 20, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 20, 2019	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Jun 20, 2019	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 8).

Year	Citations	Worst severity that year
2019	9	F
2022	1	D
2024	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.73	3.67	3.95	top 27% in Virginia; bottom 48% in the U.S.
Registered Nurse hours	0.36	0.66	0.69	bottom 19% in Virginia; bottom 17% in the U.S.
Weekend total nurse staffing	3.02	3.21	3.50	top 43% in Virginia; bottom 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.20	0.46	0.48	bottom 18% in Virginia; bottom 12% in the U.S.
Total nursing staff turnover (%)	40.9	48.1	45.8	top 32% in Virginia; top 39% in the U.S.
RN turnover (%)	33.3	48.2	42.9	top 22% in Virginia; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.67, RN 0.35, weekend 2.97. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
American Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/22/2010
Dalton, Brad	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Dalton, Brad	Individual	ADP of the SNF	NOT APPLICABLE	07/11/2024
Dalton, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/22/2018
Gallant, Cassandra	Individual	Corporate Officer	NOT APPLICABLE	07/11/2024
Gallant, Cassandra	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2014
Gallant, Cassandra	Individual	ADP of the SNF	NOT APPLICABLE	07/11/2024
Hopkins, William	Individual	Corporate Director	NOT APPLICABLE	01/22/2018
Quillen, Pat	Individual	Operational/Managerial Control	NOT APPLICABLE	05/19/2025
Quillen, Pat	Individual	ADP of the SNF	NOT APPLICABLE	05/19/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Elkhorn Health & Rehabilitation	11.3 mi	Elkhorn City, KY	★★★★★	5/5
Heritage Hall Wise	13.8 mi	Wise, VA	★★★★☆	4/5
Norton Community Hospital SNF Unit	18.4 mi	Norton, VA	★★★★★	4/5
Letcher Manor	19.5 mi	Whitesburg, KY	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Clintwood →

Facility data as of CMS processing date 2026-08-01. CCN 495320.

The Care File

Visit checklist — Heritage Hall Clintwood

1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · 2769264693

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495320 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)