Heritage Hall Wise

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.58, RN 0.34, weekend 2.96.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.58 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 19 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Heritage Hall — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Heritage Hall-Blackstone — Blackstone, VA · overall 4/5
• Heritage Hall-Leesburg — Leesburg, VA · overall 5/5
• Heritage Hall-Rich Creek — Rich Creek, VA · overall 4/5
• South Roanoke Nursing and Rehabilitation — Roanoke, VA · overall 3/5
• Heritage Hall - Brookneal — Brookneal, VA · overall 5/5
• Heritage Hall - Laurel Meadows — Laurel Fork, VA · overall 5/5
• Heritage Hall Big Stone Gap — Big Stone Gap, VA · overall 4/5
• Heritage Hall Blacksburg — Blacksburg, VA · overall 4/5

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Who completes resident assessments here, and how do you check them for accuracy?"
• "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
• "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What is your current medication error rate, and what have you changed to bring errors down?"
• "Can you show me how medications are stored and secured on the units, including controlled drugs?"
• "Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Virginia midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 38% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 19 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Wise →