Heritage Hall Wise

Name: Heritage Hall Wise
Address: 9434 COEBURN MOUNTAIN ROAD, Wise, VA, 24293, US
Telephone: 2763282721

9434 Coeburn Mountain Road, Wise, VA 24293 · Wise County · 97 certified beds · avg 87 residents/day · certified since Mar 1, 2001

Part of chain: HERITAGE HALL (15 facilities, chain avg rating 4.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 1, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 1, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 16, 2021	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Aug 16, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not honor residents' right to receive the visitors they choose, at the times they choose.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Sep 26, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (8 → 3).

Year	Citations	Worst severity that year
2019	9	D
2021	8	D
2024	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.41	3.67	3.95	top 46% in Virginia; bottom 32% in the U.S.
Registered Nurse hours	0.33	0.66	0.69	bottom 11% in Virginia; bottom 13% in the U.S.
Weekend total nurse staffing	2.82	3.21	3.50	bottom 42% in Virginia; bottom 22% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.16	0.46	0.48	bottom 9% in Virginia; bottom 6% in the U.S.
Total nursing staff turnover (%)	37.9	48.1	45.8	top 25% in Virginia; top 31% in the U.S.
RN turnover (%)	40.0	48.2	42.9	top 34% in Virginia; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.58, RN 0.34, weekend 2.96. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
American Healthcare LLC	Organization	5% or Greater Direct Ownership Interest	—	01/22/2018
American Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/22/2018
American Healthcare LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/22/2018
Dalton, Brad	Individual	Corporate Officer	NOT APPLICABLE	07/11/2024
Dalton, Brad	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Dalton, Brad	Individual	ADP of the SNF	NOT APPLICABLE	07/11/2024
Dalton, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/22/2018
Dalton, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	04/21/2014
Dalton, Robert	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2014
East, Thomas	Individual	Corporate Director	NOT APPLICABLE	01/22/2018
East, Thomas	Individual	Corporate Officer	NOT APPLICABLE	01/22/2018
East, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	04/21/2014
East, Thomas	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2014
Gallant, Cassandra	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Hopkins, William	Individual	Corporate Director	NOT APPLICABLE	01/22/2018
Jackson, Dustin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/02/2024
Jackson, Dustin	Individual	ADP of the SNF	NOT APPLICABLE	10/02/2024
Kumar, Vijay	Individual	Operational/Managerial Control	NOT APPLICABLE	10/02/2024
Kumar, Vijay	Individual	ADP of the SNF	NOT APPLICABLE	10/02/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who completes resident assessments here, and how do you check them for accuracy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Norton Community Hospital SNF Unit	5.4 mi	Norton, VA	★★★★★	4/5
Heritage Hall Big Stone Gap	12.7 mi	Big Stone Gap, VA	★★★★☆	3/5
Heritage Hall Clintwood	13.8 mi	Clintwood, VA	★★★★☆	4/5
Letcher Manor	17.0 mi	Whitesburg, KY	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Wise →

Facility data as of CMS processing date 2026-08-01. CCN 495350.

The Care File

Visit checklist — Heritage Hall Wise

9434 Coeburn Mountain Road, Wise, VA 24293 · 2763282721

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who oversees residents' therapeutic diets, and how do the doctor and dietitian work together on them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495350 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)