Norton Community Hospital SNF Unit
100 15th St NW, Norton, VA 24273 · Wise County · 44 certified beds · avg 8 residents/day · certified since Apr 1, 2004
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 12, 2026 · F-0887
The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Why it matters: COVID-19 spreads quickly in nursing homes, and gaps in vaccination programs leave vulnerable residents exposed.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Feb 25, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 12, 2026 | ▲ G · Actual harm, one-off | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| Feb 12, 2026 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Feb 12, 2026 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Feb 12, 2026 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Feb 12, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 12, 2026 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Apr 29, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Apr 29, 2021 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 6, 2018 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 7 | 0 | D |
| 2021 | 8 | 0 | F |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $10,400.
| Date | Type | Amount / length |
|---|---|---|
| Feb 12, 2026 | Fine | $10,400 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 7.18 | 3.67 | 3.95 | top 2% in Virginia; top 1% in the U.S. |
| Registered Nurse hours | 4.20 | 0.66 | 0.69 | top 1% in Virginia; top 1% in the U.S. |
| Weekend total nurse staffing | 6.28 | 3.21 | 3.50 | top 2% in Virginia; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 3.22 | 0.46 | 0.48 | top 1% in Virginia; top 1% in the U.S. |
| Total nursing staff turnover (%) | 11.8 | 48.1 | 45.8 | top 1% in Virginia; top 1% in the U.S. |
| RN turnover (%) | 0.0 | 48.2 | 42.9 | top 1% in Virginia; top 1% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 7.23, RN 4.23, weekend 6.33. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Wellmont Health System | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/01/2007 |
| Ballad Health | Organization | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Bennett, Julie | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Bennett, Julie | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Deaton, Buford | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Deaton, Buford | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Eichorn, Marvin | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Eichorn, Marvin | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Hilton, Shane | Individual | Corporate Director | NOT APPLICABLE | 04/04/2024 |
| Hilton, Shane | Individual | Corporate Officer | NOT APPLICABLE | 04/04/2024 |
| Levine, Alan | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Levine, Alan | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Newberry, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2004 |
| Newberry, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Showalter, Shannon | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/26/2021 |
| Showalter, Shannon | Individual | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Wellmont Health System | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2004 |
| Wilgocki, Gregory | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Heritage Hall Wise | 5.4 mi | Wise, VA | ★★★★☆ | 4/5 | |
| Heritage Hall Big Stone Gap | 7.2 mi | Big Stone Gap, VA | ★★★★☆ | 3/5 | |
| Letcher Manor | 15.5 mi | Whitesburg, KY | ★★☆☆☆ | 3/5 | |
| Ridgecrest Manor Nursing & Rehabilitation | 17.6 mi | Duffield, VA | ★★★★☆ | 4/5 | |
| Heritage Hall Clintwood | 18.4 mi | Clintwood, VA | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 495374.