100 15th St NW, Norton, VA 24273 (opens Google Maps) · Wise County · (276) 679-9100· 44 certified beds · avg 8 residents/day · certified since Apr 1, 2004 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Feb 12, 2026 · F-0887
The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Why it matters: COVID-19 spreads quickly in nursing homes, and gaps in vaccination programs leave vulnerable residents exposed.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Feb 25, 2026 (Deficient, Provider has date of correction)
Showing the latest 3 of 21 inspection findings. Open the full record below to read every finding.
The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. F-0887
The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. F-0636
The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. F-0640
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 12, 2026 | ▲ G · Actual harm, isolated | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887 |
| Feb 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Feb 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Feb 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Feb 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Feb 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Apr 29, 2021 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · F-0803 |
| Apr 29, 2021 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Sep 6, 2018 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 6).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 7 | 0 | D |
| 2021 | 8 | 0 | F |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $10,400.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Feb 12, 2026 | Fine | $10,400 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 7.18 | 3.67 | 3.95 | top 2% in Virginia; top 1% in the U.S. |
| Registered Nurse hours | 4.20 | 0.66 | 0.69 | top 1% in Virginia; top 1% in the U.S. |
| Weekend total nurse staffing | 6.28 | 3.21 | 3.50 | top 2% in Virginia; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 3.22 | 0.46 | 0.48 | top 1% in Virginia; top 1% in the U.S. |
| Total nursing staff turnover (%) | 11.8 | 48.1 | 45.8 | top 1% in Virginia; top 1% in the U.S. |
| RN turnover (%) | 0.0 | 48.2 | 42.9 | top 1% in Virginia; top 1% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 7.23, RN 4.23, weekend 6.33.Comparing with Medicare Care Compare? Care Compare shows the raw figure (7.23 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Norton Community Hospital SNF Unit. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Wellmont Health System | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/01/2007 |
| Ballad Health | Organization | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Bennett, Julie | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Bennett, Julie | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Deaton, Buford | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Deaton, Buford | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Eichorn, Marvin | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Eichorn, Marvin | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Hilton, Shane | Individual | Corporate Director | NOT APPLICABLE | 04/04/2024 |
| Hilton, Shane | Individual | Corporate Officer | NOT APPLICABLE | 04/04/2024 |
| Levine, Alan | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
| Levine, Alan | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Newberry, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2004 |
| Newberry, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Showalter, Shannon | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/26/2021 |
| Showalter, Shannon | Individual | ADP of the SNF | NOT APPLICABLE | 01/31/2025 |
| Wellmont Health System | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2004 |
| Wilgocki, Gregory | Individual | Corporate Director | NOT APPLICABLE | 02/01/2018 |
All 18 owning or managing parties CMS has on file are shown — none excluded.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Heritage Hall Wise | 5.4 mi | Wise, VA | ★★★★☆ | 4/5 | |
| Heritage Hall Big Stone Gap | 7.2 mi | Big Stone Gap, VA | ★★★★☆ | 3/5 | |
| Letcher Manor | 15.5 mi | Whitesburg, KY | ★★☆☆☆ | 3/5 | |
| Ridgecrest Manor Nursing & Rehabilitation | 17.6 mi | Duffield, VA | ★★★★☆ | 4/5 | |
| Heritage Hall Clintwood | 18.4 mi | Clintwood, VA | ★★★★☆ | 4/5 |
Facility data as of CMS processing date 2026-08-01. CCN 495374.
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