Heritage Hall Front Royal

Name: Heritage Hall Front Royal
Address: 400 WEST STRASBURG ROAD, Front Royal, VA, 22630, US
Telephone: 5406363700

400 West Strasburg Road, Front Royal, VA 22630 · Warren County · 60 certified beds · avg 55 residents/day · certified since Jun 1, 1995

Part of chain: HERITAGE HALL (15 facilities, chain avg rating 4.1★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.56

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 15, 2024	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
May 15, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 15, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 8, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 8, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 26, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 3).

Year	Citations	Worst severity that year
2021	1	D
2022	2	D
2024	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.56	3.67	3.95	top 36% in Virginia; bottom 39% in the U.S.
Registered Nurse hours	0.45	0.66	0.69	bottom 35% in Virginia; bottom 29% in the U.S.
Weekend total nurse staffing	3.12	3.21	3.50	top 36% in Virginia; bottom 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.46	0.48	bottom 37% in Virginia; bottom 28% in the U.S.
Total nursing staff turnover (%)	47.4	48.1	45.8	top 47% in Virginia; bottom 43% in the U.S.
RN turnover (%)	66.7	48.2	42.9	bottom 19% in Virginia; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.46, weekend 3.24. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Ahc Acquisitions, LLC	Organization	5% or Greater Direct Ownership Interest	16%	07/10/2020
CRC Blind Trust	Organization	5% or Greater Direct Ownership Interest	7%	07/10/2020
WCC Third Blind Trust	Organization	5% or Greater Direct Ownership Interest	55%	07/10/2020
American Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/22/2018
American Healthcare LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/22/2018
Cranwell, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	10/04/2024
Dalton, Brad	Individual	Corporate Officer	NOT APPLICABLE	07/11/2024
Dalton, Brad	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Dalton, Brad	Individual	ADP of the SNF	NOT APPLICABLE	07/11/2024
Dalton, Robert	Individual	Corporate Officer	NOT APPLICABLE	10/04/2024
Dalton, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	04/21/2014
Dalton, Robert	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2014
East, Thomas	Individual	Corporate Director	NOT APPLICABLE	11/20/2012
East, Thomas	Individual	Corporate Officer	NOT APPLICABLE	11/20/2012
East, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	04/21/2014
East, Thomas	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	01/29/2026
East, Thomas	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2014
Gallant, Cassandra	Individual	Corporate Officer	NOT APPLICABLE	07/11/2024
Gallant, Cassandra	Individual	Operational/Managerial Control	NOT APPLICABLE	07/11/2024
Gallant, Cassandra	Individual	ADP of the SNF	NOT APPLICABLE	10/04/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Lynn Care Center	1.3 mi	Front Royal, VA	★★☆☆☆	1/5	abuse
Evergreen Health and Rehabilitation Center	15.6 mi	Winchester, VA	★★☆☆☆	2/5
Woodstock Valley Health and Rehabilitation	17.1 mi	Woodstock, VA	★☆☆☆☆	1/5	abuseSFF
The Village at Orchard Ridge	17.5 mi	Winchester, VA	★★★★★	4/5
Skyline Terrace Conv Home	17.6 mi	Woodstock, VA	★★★★★	5/5
Shenandoah Valley Westminster Canterbury	17.8 mi	Winchester, VA	★★★★☆	3/5
Winchester Health & Rehabilitation	18.0 mi	Winchester, VA	★☆☆☆☆	1/5
Rose Hill Health and Rehab	18.6 mi	Berryville, VA	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Front Royal →

Facility data as of CMS processing date 2026-08-01. CCN 495301.

The Care File

Visit checklist — Heritage Hall Front Royal

400 West Strasburg Road, Front Royal, VA 22630 · 5406363700

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495301 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)