Heartland Rehabilitation and Care Center

Name: Heartland Rehabilitation and Care Center
Address: 19701 INTERSTATE 30, Benton, AR, 72015, US
Telephone: 5017788200

19701 Interstate 30, Benton, AR 72015 · Saline County · 140 certified beds · avg 90 residents/day · certified since Aug 6, 1992

Part of chain: SOUTHERN ADMINISTRATIVE SERVICES (35 facilities, chain avg rating 3.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.30

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 31, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 25, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 25, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 25, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 25, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 25, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 25, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 7, 2023	D · Potential for harm, one-off	The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died.
Apr 7, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 7, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 1).

Year	Citations	Worst severity that year
2023	3	D
2024	6	F
2025	1	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arkansas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.30	4.71	3.95	bottom 29% in Arkansas; top 29% in the U.S.
Registered Nurse hours	0.39	0.48	0.69	bottom 35% in Arkansas; bottom 21% in the U.S.
Weekend total nurse staffing	3.83	4.04	3.50	bottom 41% in Arkansas; top 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.28	0.48	top 18% in Arkansas; top 49% in the U.S.
Total nursing staff turnover (%)	51.2	49.5	45.8	bottom 38% in Arkansas; bottom 34% in the U.S.
RN turnover (%)	28.6	44.8	42.9	top 27% in Arkansas; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.71, RN 0.34, weekend 3.31. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
4p2t1 Ops Holding LP	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2020
Alexark1 LLC	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2022
Jej Assets LP	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2022
Jej Management, LLC	Organization	5% or Greater Indirect Ownership Interest	—	01/01/2022
Ponthie, Sharlot	Individual	5% or Greater Indirect Ownership Interest	—	01/01/2022
Alexark1 LLC	Organization	General Partnership Interest	NOT APPLICABLE	07/01/2020
Jej Assets LP	Organization	Limited Partnership Interest	NOT APPLICABLE	07/01/2020
Strother, John	Individual	W-2 Managing Employee	NOT APPLICABLE	08/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Alcoa Pines Health and Rehabilitation	2.7 mi	Benton, AR	★★★☆☆	3/5
Arkansas Health Center	2.8 mi	Benton, AR	★★★★★	5/5
Amberwood Health and Rehabilitation	3.7 mi	Benton, AR	★★★★★	5/5
Evergreen Living Center at Stagecoach	6.3 mi	Bryant, AR	★★★★☆	3/5
Southern Trace Rehabilitation and Care Center	7.0 mi	Bryant, AR	★★★☆☆	3/5
Colonel Glenn Health and Rehab, LLC	14.0 mi	Little Rock, AR	★★☆☆☆	1/5
The Springs of Chenal	15.1 mi	Little Rock, AR	★★★★★	5/5
Nursing and Rehabilitation Center at Good Shepherd	15.8 mi	Little Rock, AR	★★★★★	4/5
Hickory Heights Health and Rehab, LLC	16.4 mi	Little Rock, AR	★★★☆☆	3/5
The Springs of Barrow	16.7 mi	Little Rock, AR	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Benton →

Facility data as of CMS processing date 2026-08-01. CCN 045199.

The Care File

Visit checklist — Heartland Rehabilitation and Care Center

19701 Interstate 30, Benton, AR 72015 · 5017788200

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 045199 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)