Hale Ola Kino by Arcadia

Name: Hale Ola Kino by Arcadia
Address: 1314 KALAKAUA AVE SECOND FLOOR, Hon, HI, 96826, US
Telephone: 8089834444

1314 Kalakaua Ave Second Floor, Hon, HI 96826 · Honolulu County · 32 certified beds · avg 30 residents/day · certified since Mar 24, 2023

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.72

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (24)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 21, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Feb 21, 2025	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Feb 21, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 7, 2024	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Mar 7, 2024	E · Potential for harm, repeated	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Mar 7, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 7, 2024	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Feb 24, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 24, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 6).

Year	Citations	Worst severity that year
2023	9	E
2024	9	E
2025	6	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Hawaii avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.72	4.77	3.95	top 17% in Hawaii; top 6% in the U.S.
Registered Nurse hours	1.60	1.64	0.69	top 49% in Hawaii; top 4% in the U.S.
Weekend total nurse staffing	4.84	4.23	3.50	top 22% in Hawaii; top 8% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.83	1.33	0.48	bottom 10% in Hawaii; top 10% in the U.S.
Total nursing staff turnover (%)	13.2	36.4	45.8	top 7% in Hawaii; top 1% in the U.S.
RN turnover (%)	10.0	31.5	42.9	top 5% in Hawaii; top 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.51, RN 1.54, weekend 4.67. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Arcadia Community Services	Organization	5% or Greater Direct Ownership Interest	100%	11/01/2022
Arcadia Elder Services	Organization	Operational/Managerial Control	NOT APPLICABLE	11/01/2022
Arcadia Elder Services	Organization	ADP of the SNF	NOT APPLICABLE	02/27/2025
Bunn, Andrew	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Chang, Corlis	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Koehl, Albert	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Komagome, Bree	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2023
Komagome, Bree	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2023
Lai, Vivian	Individual	Corporate Officer	NOT APPLICABLE	07/27/2022
Lai, Vivian	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2022
Magana, Raoul	Individual	Corporate Director	NOT APPLICABLE	01/01/2025
Popham, David	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Reichhardt, Laura	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Reinker, Kent	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Salon, Roselle	Individual	Operational/Managerial Control	NOT APPLICABLE	08/16/2024
Salon, Roselle	Individual	ADP of the SNF	NOT APPLICABLE	08/16/2024
Sayin, Lucas	Individual	Corporate Director	NOT APPLICABLE	11/01/2022
Schulberg, Suzie	Individual	Corporate Officer	NOT APPLICABLE	07/27/2022
Schulberg, Suzie	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2022
Sinnaduray, Rushan	Individual	Corporate Director	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Oahu Care Facility	0.2 mi	Honolulu, HI	★★★★★	3/5
Islands Skilled Nursing & Rehabilitation	0.2 mi	Honolulu, HI	★☆☆☆☆	1/5	SFF
Arcadia Retirement Residence	0.5 mi	Honolulu, HI	★★★★☆	3/5
Kalakaua Gardens	0.7 mi	Honolulu, HI	★★☆☆☆	2/5
Hale Nani Rehabilitation and Nursing Center	1.2 mi	Honolulu, HI		—/5	SFF
15 Craigside	2.4 mi	Honolulu, HI	★★★★★	5/5
Leahi Hospital	2.4 mi	Honolulu, HI	★★★★★	4/5
The Care Center of Honolulu	2.4 mi	Honolulu, HI	★★☆☆☆	2/5
Maunalani Nursing and Rehabilitation Center	2.6 mi	Honolulu, HI	★★★★★	4/5
Palolo Chinese Home	2.7 mi	Honolulu, HI	★★☆☆☆	2/5
The Ching Villas	2.7 mi	Honolulu, HI	★★★★☆	3/5
Kuakini Geriatric Care, INC	2.7 mi	Honolulu, HI	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 125069.

The Care File

Visit checklist — Hale Ola Kino by Arcadia

1314 Kalakaua Ave Second Floor, Hon, HI 96826 · 8089834444

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 125069 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)