Arcadia Retirement Residence

Name: Arcadia Retirement Residence
Address: 1434 PUNAHOU STREET, Honolulu, HI, 96822, US
Telephone: 8089410941

1434 Punahou Street, Honolulu, HI 96822 · Honolulu County · 91 certified beds · avg 85 residents/day · certified since Feb 9, 1967

3/5

Health inspection rating (on-site)

Serious findings on record

$12,854

Fines, last 3 years

5.17

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Dec 22, 2022 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Feb 11, 2023 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Nov 3, 2023 · F-0697

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Dec 15, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (37)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 21, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Oct 4, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 4, 2024	E · Potential for harm, repeated	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 4, 2024	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · from a complaint
Sep 6, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Sep 6, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 6, 2024	D · Potential for harm, one-off	The facility did not provide or obtain x-rays and other imaging tests when ordered, or did not promptly tell the ordering doctor the results. · from a complaint
Nov 3, 2023	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Nov 3, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 22, 2022	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 22, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 22, 2022	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Dec 22, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 22, 2022	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Dec 22, 2022	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Dec 22, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2022	13	1	J ▲
2023	13	1	G ▲
2024	10	0	F
2025	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $12,854.

Date	Type	Amount / length
Nov 3, 2023	Fine	$12,854

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Hawaii avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.17	4.77	3.95	top 29% in Hawaii; top 11% in the U.S.
Registered Nurse hours	1.80	1.64	0.69	top 27% in Hawaii; top 2% in the U.S.
Weekend total nurse staffing	4.69	4.23	3.50	top 24% in Hawaii; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.29	1.33	0.48	top 37% in Hawaii; top 3% in the U.S.
Total nursing staff turnover (%)	24.7	36.4	45.8	top 24% in Hawaii; top 7% in the U.S.
RN turnover (%)	18.2	31.5	42.9	top 19% in Hawaii; top 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.61, RN 1.60, weekend 4.18. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Central Union Church	Organization	5% or Greater Direct Ownership Interest	100%	11/01/1987
Arcadia Elder Services	Organization	Operational/Managerial Control	NOT APPLICABLE	01/22/2001
Arcadia Elder Services	Organization	ADP of the SNF	NOT APPLICABLE	02/26/2025
Bunn, Andrew	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2022
Bunn, Andrew	Individual	Corporate Director	NOT APPLICABLE	06/01/2022
Chang, Corlis	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2017
Chang, Corlis	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
Koehl, Albert	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2024
Koehl, Albert	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Lai, Vivian	Individual	Corporate Officer	NOT APPLICABLE	01/01/2019
Lai, Vivian	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2019
Lai, Vivian	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2019
Magana, Raoul	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2025
Magana, Raoul	Individual	Corporate Director	NOT APPLICABLE	01/01/2025
Miyazaki, Shannon	Individual	Operational/Managerial Control	NOT APPLICABLE	01/16/2023
Miyazaki, Shannon	Individual	ADP of the SNF	NOT APPLICABLE	01/16/2023
Okamoto, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2019
Okamoto, Lauren	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2019
Pliszka, Heidi	Individual	Operational/Managerial Control	NOT APPLICABLE	11/04/2019
Pliszka, Heidi	Individual	ADP of the SNF	NOT APPLICABLE	11/04/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you explain health changes and treatment options to residents and their families?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Islands Skilled Nursing & Rehabilitation	0.3 mi	Honolulu, HI	★☆☆☆☆	1/5	SFF
Oahu Care Facility	0.3 mi	Honolulu, HI	★★★★★	3/5
Hale Ola Kino by Arcadia	0.5 mi	Hon, HI	★★★★★	4/5
Hale Nani Rehabilitation and Nursing Center	0.8 mi	Honolulu, HI		—/5	SFF
Kalakaua Gardens	0.9 mi	Honolulu, HI	★★☆☆☆	2/5
15 Craigside	2.0 mi	Honolulu, HI	★★★★★	5/5
The Care Center of Honolulu	2.0 mi	Honolulu, HI	★★☆☆☆	2/5
The Ching Villas	2.3 mi	Honolulu, HI	★★★★☆	3/5
Kuakini Geriatric Care, INC	2.4 mi	Honolulu, HI	★☆☆☆☆	1/5	SFF
Liliha Healthcare Center	2.5 mi	Honolulu, HI	★★★☆☆	2/5
Palolo Chinese Home	2.6 mi	Honolulu, HI	★★☆☆☆	2/5
Maunalani Nursing and Rehabilitation Center	2.6 mi	Honolulu, HI	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Honolulu →

Facility data as of CMS processing date 2026-08-01. CCN 125014.

The Care File

Visit checklist — Arcadia Retirement Residence

1434 Punahou Street, Honolulu, HI 96822 · 8089410941

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $12,854

Most serious findings on record:

▲ Dec 22, 2022 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Nov 3, 2023 (F-0697, Actual harm, one-off): The facility did not provide safe and appropriate pain management for a resident who needed it.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 125014 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)