Highpointe on Michigan Health Care Facility
1031 Michigan Ave, Buffalo, NY 14203 · Erie County · 300 certified beds · avg 258 residents/day · certified since Dec 5, 2001
Abuse citation flag (CMS)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, facility-wide · Sep 16, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.
Corrected: Nov 15, 2024 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 15, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (30)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 5, 2026 | E · Potential for harm, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 24, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint |
| Sep 16, 2024 | ▲ L · Immediate jeopardy, facility-wide | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 16, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 16, 2024 | F · Potential for harm, facility-wide | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Sep 16, 2024 | F · Potential for harm, facility-wide | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. |
| Sep 16, 2024 | F · Potential for harm, facility-wide | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Sep 16, 2024 | C · Minimal risk, facility-wide | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Sep 16, 2024 | C · Minimal risk, facility-wide | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| May 22, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Aug 30, 2022 | D · Potential for harm, one-off | The facility did not perform required COVID-19 testing on residents and staff. |
| Jan 22, 2020 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Jan 22, 2020 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (7 → 11).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 8 | 0 | E |
| 2022 | 7 | 0 | D |
| 2024 | 12 | 2 | L ▲ |
| 2025 | 1 | 0 | D |
| 2026 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $129,149.
| Date | Type | Amount / length |
|---|---|---|
| Sep 16, 2024 | Fine | $129,149 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.01 | 3.58 | 3.95 | top 5% in New York; top 13% in the U.S. |
| Registered Nurse hours | 1.08 | 0.68 | 0.69 | top 8% in New York; top 13% in the U.S. |
| Weekend total nurse staffing | 4.28 | 3.13 | 3.50 | top 7% in New York; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.75 | 0.48 | 0.48 | top 14% in New York; top 14% in the U.S. |
| Total nursing staff turnover (%) | 31.6 | 40.3 | 45.8 | top 33% in New York; top 17% in the U.S. |
| RN turnover (%) | 16.7 | 39.8 | 42.9 | top 6% in New York; top 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.41, RN 1.16, weekend 4.62. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Kaleida Health | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/03/2011 |
| Aquino, Nicholas | Individual | Corporate Director | NOT APPLICABLE | 05/01/2015 |
| Barkowski, Rakhi | Individual | Contracted Managing Employee | NOT APPLICABLE | 04/01/2024 |
| Barrett, Ian | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2022 |
| Beauford, Thomas | Individual | Corporate Director | NOT APPLICABLE | 04/01/2022 |
| Boyd, Donald | Individual | Corporate Director | NOT APPLICABLE | 07/11/2022 |
| Boyd, Donald | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2009 |
| Bryant, Shannon | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2020 |
| Chevli, K | Individual | Corporate Director | NOT APPLICABLE | 04/01/2022 |
| Chisholm, Hugh | Individual | W-2 Managing Employee | NOT APPLICABLE | 04/01/2024 |
| Chisholm, Hugh | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Clemo, Lorrie | Individual | Corporate Director | NOT APPLICABLE | 05/01/2017 |
| Crosby, Gary | Individual | Corporate Director | NOT APPLICABLE | 05/01/2017 |
| Drake, Matthew | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/05/2021 |
| Drake, Matthew | Individual | Corporate Officer | NOT APPLICABLE | 12/05/2021 |
| Dunn, Jennifer | Individual | W-2 Managing Employee | NOT APPLICABLE | 04/01/2024 |
| Eddib, Abeer | Individual | Corporate Director | NOT APPLICABLE | 06/01/2019 |
| Hardy, Stephen | Individual | W-2 Managing Employee | NOT APPLICABLE | 03/11/2019 |
| Hardy, Stephen | Individual | Corporate Officer | NOT APPLICABLE | 03/11/2019 |
| Hart, Jonathan | Individual | W-2 Managing Employee | NOT APPLICABLE | 04/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Buffalo Center for Rehabilitation and Nursing | 0.8 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | abuse |
| Delaware Oaks Center for Rehabilitation and Nursin | 1.2 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | abuse |
| Ellicott Center for Rehabilitation and Nursing | 1.3 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | |
| Humboldt House Rehabilitation and Nursing Center | 1.6 mi | Buffalo, NY | ★★☆☆☆ | 1/5 | abuseSFF |
| St Catherine Laboure Health Care Center | 2.2 mi | Buffalo, NY | ★★★★★ | 5/5 | |
| Terrace View Long Term Care Facility | 2.5 mi | Buffalo, NY | ★★★☆☆ | 2/5 | abuse |
| Safire Rehabilitation of Southtowns, L L C | 5.4 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | |
| McAuley Residence | 5.5 mi | Kenmore, NY | ★★★★★ | 5/5 | |
| Mercy Hospital Skilled Nursing Facility | 5.5 mi | Lackawanna, NY | ★★★★★ | 4/5 | |
| Elderwood at Amherst | 5.8 mi | Amherst, NY | ★★☆☆☆ | 2/5 | abuse |
| Safire Rehabilitation of Northtowns, L L C | 5.8 mi | Tonawanda, NY | ★☆☆☆☆ | 1/5 | |
| Garden Gate Health Care Facility | 5.8 mi | Cheektowaga, NY | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 335834.