Mercy Hospital Skilled Nursing Facility
55 Melroy Avenue, Lackawanna, NY 14218 · Erie County · 84 certified beds · avg 82 residents/day · certified since Jul 1, 1970
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 24, 2025 | E · Potential for harm, repeated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 29, 2022 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 1 | 0 | D |
| 2025 | 3 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.38 | 3.58 | 3.95 | top 2% in New York; top 9% in the U.S. |
| Registered Nurse hours | 0.75 | 0.68 | 0.69 | top 27% in New York; top 32% in the U.S. |
| Weekend total nurse staffing | 4.63 | 3.13 | 3.50 | top 3% in New York; top 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.37 | 0.48 | 0.48 | top 49% in New York; bottom 46% in the U.S. |
| Total nursing staff turnover (%) | 43.7 | 40.3 | 45.8 | bottom 40% in New York; top 46% in the U.S. |
| RN turnover (%) | 50.0 | 39.8 | 42.9 | bottom 27% in New York; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.68, RN 0.65, weekend 4.03. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Agnello, Alexis | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Edwards, Russell | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2020 |
| Edwards, Russell | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Garvey, James | Individual | Corporate Officer | NOT APPLICABLE | 08/01/2020 |
| Gleason, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Gleason, Thomas | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Macholz, David | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2014 |
| Markiewicz, Joyce | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2023 |
| O Connor, Patricia | Individual | Corporate Director | NOT APPLICABLE | 06/15/2015 |
| O Connor, Patricia | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2023 |
| O Connor, Patricia | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2023 |
| Osborne, Clayton | Individual | Corporate Director | NOT APPLICABLE | 05/01/2008 |
| Osborne, Clayton | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2008 |
| Sette-Camara, Leonardo | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2020 |
| Sette-Camara, Leonardo | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Snyder, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2015 |
| Snyder, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 06/30/2025 |
| Zapfel, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/19/2014 |
| Zapfel, Robert | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2014 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Safire Rehabilitation of Southtowns, L L C | 0.6 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | |
| Seneca Health Care Center | 2.1 mi | West Seneca, NY | ★★★☆☆ | 3/5 | |
| Garden Gate Health Care Facility | 4.8 mi | Cheektowaga, NY | ★★☆☆☆ | 2/5 | |
| Highpointe on Michigan Health Care Facility | 5.5 mi | Buffalo, NY | ★★☆☆☆ | 1/5 | abuse |
| Ellicott Center for Rehabilitation and Nursing | 5.6 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | |
| Elderwood at Cheektowaga | 5.8 mi | Cheektowaga, NY | ★☆☆☆☆ | 1/5 | |
| Fox Run at Orchard Park | 5.9 mi | Orchard Park, NY | ★★★★★ | 5/5 | |
| Elderwood at Hamburg | 6.1 mi | Hamburg, NY | ★★★☆☆ | 3/5 | |
| Buffalo Center for Rehabilitation and Nursing | 6.4 mi | Buffalo, NY | ★☆☆☆☆ | 1/5 | abuse |
| Autumn View Health Care Facility L L C | 6.5 mi | Hamburg, NY | ★★★★★ | 5/5 | |
| Humboldt House Rehabilitation and Nursing Center | 6.6 mi | Buffalo, NY | ★★☆☆☆ | 1/5 | abuseSFF |
| Delaware Oaks Center for Rehabilitation and Nursin | 6.7 mi | Buffalo, NY | ★★☆☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
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Facility data as of CMS processing date 2026-08-01. CCN 335308.