Finger Lakes Health

Name: Finger Lakes Health
Address: 75 Mason Street, Geneva, NY, 14456, US
Telephone: 3157874730

75 Mason Street, Geneva, NY 14456 · Ontario County · 345 certified beds · avg 123 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

2/5

Health inspection rating (on-site)

Serious findings on record

$125,650

Fines, last 3 years

0.00

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, repeated · Apr 8, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (H): Multiple residents were actually harmed by the same failure — a pattern of real harm, not an isolated incident.

Corrected: May 5, 2026 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Apr 8, 2026 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 8, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 8, 2026	▲ H · Actual harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 8, 2026	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 8, 2026	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Apr 8, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 1, 2023	E · Potential for harm, repeated	The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Sep 1, 2023	D · Potential for harm, one-off	The facility did not make sure that paid feeding assistants — staff hired to help residents eat and drink — had the training they need. · from a complaint
Jul 22, 2022	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jul 22, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 22, 2022	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 22, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 13, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 7).

Year	Citations	Serious (G–L)	Worst severity that year
2020	6	0	D
2022	9	0	E
2023	7	0	E
2026	4	2	H ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $125,650.

Date	Type	Amount / length
Apr 8, 2026	Fine	$125,650

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	0.00	3.58	3.95	—
Registered Nurse hours	0.00	0.68	0.69	—
Weekend total nurse staffing	0.00	3.13	3.50	—
Weekend RN hours (not acuity-adjusted)	0.00	0.48	0.48	—
Total nursing staff turnover (%)	0.0	40.3	45.8	—
RN turnover (%)	0.0	39.8	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 0.00, RN 0.00, weekend 0.00. Staffing rating: —/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Abraham, Kylene	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Acevedo, Jose	Individual	Corporate Officer	NOT APPLICABLE	04/28/2010
Beckley, Phillip	Individual	Corporate Officer	NOT APPLICABLE	06/23/2010
Burrall, Thomas	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Cheney, James	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Densmore, Craig	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Devaney, Chevanne	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Finizio, Kathi	Individual	W-2 Managing Employee	NOT APPLICABLE	04/01/2016
Hallings, Ryan	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Hicks, John	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Koczent, Trisha	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
McMullen, Ann	Individual	Corporate Officer	NOT APPLICABLE	04/27/2011
Nardozzi, James	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Queiroz, Rodolfo	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Stork, Susan	Individual	Corporate Director	NOT APPLICABLE	02/21/2022
Ward, Lance	Individual	Corporate Officer	NOT APPLICABLE	04/01/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you tell me about this citation and confirm your license and compliance status today?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Seneca Nursing & Rehabilitation Center, LLC	7.3 mi	Waterloo, NY	★★★★☆	4/5
Clifton Springs Hospital and Clinic Extended Care	9.5 mi	Clifton Springs, NY	★★★★☆	4/5
Ontario Center for Rehabilitation and Healthcare	11.5 mi	Canandaigua, NY	★☆☆☆☆	1/5	abuse
Wayne County Nursing Home	13.1 mi	Lyons, NY	★☆☆☆☆	1/5
Newark Manor Nursing Home INC	13.9 mi	Newark, NY	★★★★☆	4/5
Wayne Health Care	14.1 mi	Newark, NY	★★★★☆	3/5
Penn Yan Manor Nursing Home INC	14.8 mi	Penn Yan, NY	★★★★★	5/5
Soldiers and Sailors Memorial Hospital Extended Ca	14.8 mi	Penn Yan, NY	★☆☆☆☆	1/5
Elm Manor Nursing and Rehabilitation Center	15.2 mi	Canandaigua, NY	★☆☆☆☆	1/5
M.M. Ewing Continuing Care Center	15.3 mi	Canandaigua, NY	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Geneva →

Facility data as of CMS processing date 2026-08-01. CCN 335098.

The Care File

Visit checklist — Finger Lakes Health

75 Mason Street, Geneva, NY 14456 · 3157874730

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $125,650

Most serious findings on record:

▲ Apr 8, 2026 (F-0689, Actual harm, repeated): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Apr 8, 2026 (F-0684, Actual harm, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you tell me about this citation and confirm your license and compliance status today?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335098 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)