Clifton Springs Hospital and Clinic Extended Care

Name: Clifton Springs Hospital and Clinic Extended Care
Address: 2 Coulter Road, Clifton Springs, NY, 14432, US
Telephone: 3154620557

2 Coulter Road, Clifton Springs, NY 14432 · Ontario County · 108 certified beds · avg 106 residents/day · certified since Jan 10, 1972

Part of chain: ROCHESTER REGIONAL HEALTH (5 facilities, chain avg rating 4.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.47

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 15, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 15, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 15, 2024	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Mar 3, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 18, 2021	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
May 18, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 18, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 18, 2021	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 18, 2021	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
May 18, 2021	B · Minimal risk, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 5).

Year	Citations	Worst severity that year
2021	6	D
2023	1	D
2024	5	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.47	3.58	3.95	top 47% in New York; bottom 35% in the U.S.
Registered Nurse hours	0.56	0.68	0.69	bottom 48% in New York; bottom 46% in the U.S.
Weekend total nurse staffing	3.03	3.13	3.50	top 48% in New York; bottom 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.44	0.48	0.48	top 35% in New York; top 42% in the U.S.
Total nursing staff turnover (%)	46.4	40.3	45.8	bottom 34% in New York; bottom 46% in the U.S.
RN turnover (%)	38.9	39.8	42.9	bottom 48% in New York; top 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.09, RN 0.65, weekend 3.57. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Adams, Holly	Individual	Corporate Director	NOT APPLICABLE	01/24/2017
Adams, Kerry	Individual	Corporate Director	NOT APPLICABLE	01/24/2017
Crilly, Thomas	Individual	W-2 Managing Employee	NOT APPLICABLE	04/01/2015
Crilly, Thomas	Individual	Corporate Director	NOT APPLICABLE	04/01/2015
Day, Nicholas	Individual	Corporate Director	NOT APPLICABLE	07/01/2020
Glastonbury, Howard	Individual	Corporate Officer	NOT APPLICABLE	07/01/2020
Hamilton, Yvonne	Individual	W-2 Managing Employee	NOT APPLICABLE	09/01/2021
Holder, Nichole	Individual	W-2 Managing Employee	NOT APPLICABLE	04/01/2015
Hoyt, Shawn	Individual	W-2 Managing Employee	NOT APPLICABLE	04/14/2021
Ignaczak, Stephen	Individual	Corporate Director	NOT APPLICABLE	08/28/2008
Mattoon, Lisa	Individual	Corporate Officer	NOT APPLICABLE	07/01/2021
Mirhadi, Kayvan	Individual	Corporate Director	NOT APPLICABLE	07/01/2020
Mueller, Sally	Individual	Corporate Director	NOT APPLICABLE	01/24/2017
Reiter, Jean	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2022
Riccio, Dustin	Individual	Corporate Officer	NOT APPLICABLE	04/01/2015
Sobel, Sidney	Individual	Corporate Director	NOT APPLICABLE	02/26/2004
Stuck, Dina	Individual	Corporate Director	NOT APPLICABLE	07/01/2020
Woodhouse, Robert	Individual	Corporate Director	NOT APPLICABLE	12/31/1984
Young, William	Individual	Corporate Director	NOT APPLICABLE	03/03/1994

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Where do you post your daily staffing numbers, and can I see today's?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Ontario Center for Rehabilitation and Healthcare	6.4 mi	Canandaigua, NY	★☆☆☆☆	1/5	abuse
Wayne Health Care	7.2 mi	Newark, NY	★★★★☆	3/5
Newark Manor Nursing Home INC	7.4 mi	Newark, NY	★★★★☆	4/5
Elm Manor Nursing and Rehabilitation Center	8.7 mi	Canandaigua, NY	★☆☆☆☆	1/5
Wayne County Nursing Home	9.2 mi	Lyons, NY	★☆☆☆☆	1/5
Finger Lakes Health	9.5 mi	Geneva, NY	★★☆☆☆	2/5
M.M. Ewing Continuing Care Center	9.6 mi	Canandaigua, NY	★★★★★	4/5
Seneca Nursing & Rehabilitation Center, LLC	15.2 mi	Waterloo, NY	★★★★☆	4/5
Crest Manor Living and Rehabilitation Center	17.0 mi	Fairport, NY	★☆☆☆☆	1/5
Aaron Manor Rehabilitation and Nursing Center	17.2 mi	Fairport, NY	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Clifton Springs →

Facility data as of CMS processing date 2026-08-01. CCN 335361.

The Care File

Visit checklist — Clifton Springs Hospital and Clinic Extended Care

2 Coulter Road, Clifton Springs, NY 14432 · 3154620557

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Where do you post your daily staffing numbers, and can I see today's?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335361 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)