Sullivan County Health Care

Name: Sullivan County Health Care
Address: 5 NURSING HOME DRIVE, Unity, NH, 03743, US
Telephone: 6035429511

5 Nursing Home Drive, Unity, NH 03743 · Sullivan County · 156 certified beds · avg 114 residents/day · certified since Sep 15, 2002

4/5

Health inspection rating (on-site)

Serious findings on record

$16,153

Fines, last 3 years

6.94

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Jun 6, 2025 · F-0880 · triggered by a complaint

The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Jun 4, 2025 (Past Non-Compliance)

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 11, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 6, 2025	▲ J · Immediate jeopardy, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Oct 16, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 16, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jan 4, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Oct 19, 2023	E · Potential for harm, repeated	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Oct 19, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Oct 19, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2023	3	0	E
2024	4	0	D
2025	3	1	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,153, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Jun 6, 2025	Fine	$16,153
Oct 19, 2023	Payment Denial	35 days from Jan 19, 2024

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.94	4.11	3.95	top 1% in New Hampshire; top 2% in the U.S.
Registered Nurse hours	0.70	0.82	0.69	bottom 42% in New Hampshire; top 36% in the U.S.
Weekend total nurse staffing	6.50	3.67	3.50	top 1% in New Hampshire; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.33	0.55	0.48	bottom 10% in New Hampshire; bottom 39% in the U.S.
Total nursing staff turnover (%)	48.1	44.1	45.8	bottom 29% in New Hampshire; bottom 42% in the U.S.
RN turnover (%)	33.3	40.9	42.9	top 28% in New Hampshire; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.56, RN 0.56, weekend 5.21. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
Lagos, Matthew	Individual	W-2 Managing Employee	NOT APPLICABLE	12/19/2022
Lagos, Matthew	Individual	Corporate Director	NOT APPLICABLE	12/19/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How often does the attending doctor physically see each resident, and how is that documented?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Elm Wood Center at Claremont	5.8 mi	Claremont, NH	★★☆☆☆	2/5
Woodlawn Healthcare Center LLC	7.4 mi	Newport, NH	★★☆☆☆	2/5
Cedar Hill Health Care Center	9.7 mi	Windsor, VT	★★★☆☆	4/5
Springfield Health & Rehab	9.9 mi	Springfield, VT		—/5	abuseSFF

Compare this facility with the 3 closest →

All facilities in Unity →

Facility data as of CMS processing date 2026-08-01. CCN 305093.

The Care File

Visit checklist — Sullivan County Health Care

5 Nursing Home Drive, Unity, NH 03743 · 6035429511

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $16,153

Most serious findings on record:

▲ Jun 6, 2025 (F-0880, Immediate jeopardy, one-off): The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How often does the attending doctor physically see each resident, and how is that documented?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305093 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)