How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.21, RN 1.15, weekend 2.88.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.21 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Showing 20 of 35 parties CMS has on file for this facility; 15 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain North Shore Healthcare — 59 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Ellsworth Health Services — Ellsworth, WI · overall 5/5
• Elroy Health Services — Elroy, WI · overall 1/5
• Evergreen Health Services — Shawano, WI · overall 2/5
• Florence Health Services — Florence, WI · overall 1/5
• Green Bay Health Services — Green Bay, WI · overall 2/5
• Hamilton Health Services — Two Rivers, WI · overall 4/5
• Hammond Health Services — Hammond, WI · overall 5/5
• Hayward Health Services — Hayward, WI · overall 3/5

Listed by state, then facility name — not a ranking. Showing 8 of the 58 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
• "What is your current medication error rate, and what have you changed to bring errors down?"
• "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
• "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Wisconsin midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 34% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 35 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Delavan →