Green Bay Health Services

Name: Green Bay Health Services
Address: 1640 Shawano Ave, Green Bay, WI, 54303, US
Telephone: 9204995177

1640 Shawano Ave, Green Bay, WI 54303 · Brown County · 125 certified beds · avg 64 residents/day · certified since Dec 1, 1983 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: NORTH SHORE HEALTHCARE (59 facilities, chain avg rating 2.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.49

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 4, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Jun 18, 2025	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Jun 18, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 18, 2025	E · Potential for harm, repeated	The facility has more than 120 beds but did not hire a qualified full-time social worker as required. · from a complaint
Jun 18, 2025	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · from a complaint
Jun 18, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jun 18, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Jun 18, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 18, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jun 18, 2025	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. · from a complaint
Jun 18, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 20, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to manage their own money and financial affairs. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Feb 20, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 11, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
May 30, 2024	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
May 30, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 30, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
May 30, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 30, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 30, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 1, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 1, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Apr 1, 2024	C · Minimal risk, facility-wide	The facility has more than 120 beds but did not hire a qualified full-time social worker as required. · from a complaint
Apr 12, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 12, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 12, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 12, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 12, 2023	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 10).

Year	Citations	Worst severity that year
2023	5	D
2024	10	E
2025	14	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.49	4.29	3.95	bottom 24% in Wisconsin; bottom 36% in the U.S.
Registered Nurse hours	0.78	1.01	0.69	bottom 31% in Wisconsin; top 29% in the U.S.
Weekend total nurse staffing	3.24	3.84	3.50	bottom 31% in Wisconsin; bottom 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.67	0.68	0.48	top 45% in Wisconsin; top 18% in the U.S.
Total nursing staff turnover (%)	49.2	46.9	45.8	bottom 43% in Wisconsin; bottom 39% in the U.S.
RN turnover (%)	53.8	39.7	42.9	bottom 29% in Wisconsin; bottom 30% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.37, RN 0.76, weekend 3.13. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
NSHC Wisconsin LLC	Organization	5% or Greater Direct Ownership Interest	100%	04/04/2017
1640 Shawano Avenue LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/10/2020
Baumann, Troy	Individual	Corporate Director	NOT APPLICABLE	04/04/2017
Baumann, Troy	Individual	Operational/Managerial Control	NOT APPLICABLE	04/04/2017
Baumann, Troy	Individual	ADP of the SNF	NOT APPLICABLE	04/04/2017
Belongia, Christina	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2019
Belongia, Christina	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2019
Cibc Bank USA	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	12/31/2024
Cibc Bank USA	Organization	5% or Greater Security Interest	NOT APPLICABLE	12/31/2024
Cibc Bank USA	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Cliftonlarsonallen LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	05/22/2018
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	07/11/2025
Continuum Therapy Partners LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Continuum Therapy Partners LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/11/2025
Gee, Darren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/30/2021
Gee, Darren	Individual	ADP of the SNF	NOT APPLICABLE	11/30/2021
Greer, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/29/2023
Greer, Lauren	Individual	ADP of the SNF	NOT APPLICABLE	11/29/2023
Hoehn, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	04/04/2017
Hoehn, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	04/04/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Do you have a full-time social worker on staff, and how would they work with my family member?"
"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Serenity Spring Senior Living at Green Bay	0.3 mi	Green Bay, WI	★★★★★	4/5
Woodside Lutheran Home	3.2 mi	Green Bay, WI	★★★★★	5/5
Odd Fellow Home	3.3 mi	Green Bay, WI	★★☆☆☆	2/5
Rennes Health and Rehab Center-De Pere	5.8 mi	De Pere, WI	★★★★★	5/5
Anna John Resident Centered Care Community	5.8 mi	Oneida, WI	★★★★★	4/5
Edenbrook of Green Bay	6.2 mi	Green Bay, WI	★★★☆☆	3/5
Brown Cty Comm Treatment Ctr-Bayshore Village	6.9 mi	Green Bay, WI	★★★★★	4/5
Good Shepherd Services LTD	12.9 mi	Seymour, WI	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Green Bay →

Facility data as of CMS processing date 2026-08-01. CCN 525342.

The Care File

Visit checklist — Green Bay Health Services

1640 Shawano Ave, Green Bay, WI 54303 · 9204995177

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Do you have a full-time social worker on staff, and how would they work with my family member?"
☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525342 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)