Hayward Health Services

How to file a complaint about care →

1 fine totaling $12,649.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.43, RN 1.21, weekend 3.20.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.43 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 6 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain North Shore Healthcare — 59 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Heritage Health Services — Port Washington, WI · overall 2/5
• Homestead Health Services — New Holstein, WI · overall 3/5
• Kewaunee Health Services — Kewaunee, WI · overall 5/5
• Lake Country Health Services — Oconomowoc, WI · overall 2/5
• Lake Mills Health Services — Lake Mills, WI · overall 4/5
• Lancaster Health Services — Lancaster, WI · overall 2/5
• Little Chute Health Services — Little Chute, WI · overall 1/5
• Maple Ridge Health Services — Milwaukee, WI · overall 2/5

Listed by state, then facility name — not a ranking. Showing 8 of the 58 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
• "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
• "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
• "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Wisconsin midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 38% total nursing staff turnover here — who on the care team has been with you longest?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 1 closest →

All facilities in Hayward →