Deerfield Health Care Center
13731 Hickman Road, Urbandale, IA 50323 · Polk County · 30 certified beds · avg 25 residents/day · certified since Jul 22, 2005
Part of chain: IMMANUEL (3 facilities, chain avg rating 4.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 2, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Apr 25, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 0 | D |
| 2025 | 2 | 0 | D |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Iowa avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.38 | 4.37 | 3.95 | top 10% in Iowa; top 9% in the U.S. |
| Registered Nurse hours | 1.61 | 0.85 | 0.69 | top 3% in Iowa; top 4% in the U.S. |
| Weekend total nurse staffing | 5.26 | 3.86 | 3.50 | top 3% in Iowa; top 5% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.19 | 0.51 | 0.48 | top 2% in Iowa; top 4% in the U.S. |
| Total nursing staff turnover (%) | 25.8 | 44.0 | 45.8 | top 8% in Iowa; top 8% in the U.S. |
| RN turnover (%) | 12.5 | 42.1 | 42.9 | top 8% in Iowa; top 6% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.31, RN 1.59, weekend 5.19. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Alloway, Cindy | Individual | Corporate Director | NOT APPLICABLE | 01/01/2018 |
| Balluff, Mary | Individual | Corporate Director | NOT APPLICABLE | 07/01/2024 |
| Bear, Scott | Individual | Contracted Managing Employee | NOT APPLICABLE | 11/13/2017 |
| Bear, Scott | Individual | Corporate Officer | NOT APPLICABLE | 11/13/2017 |
| Bear, Scott | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/13/2017 |
| Benson, Ellsworth | Individual | Corporate Director | NOT APPLICABLE | 05/14/2020 |
| Bergman-Evans, Brenda | Individual | Corporate Director | NOT APPLICABLE | 07/01/2022 |
| Bothof, John | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Bothof, John | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2024 |
| Bullock, Steve | Individual | Corporate Director | NOT APPLICABLE | 07/01/2019 |
| Burns, Randal | Individual | Corporate Director | NOT APPLICABLE | 05/14/2020 |
| Friedlund, Danny | Individual | Corporate Director | NOT APPLICABLE | 07/01/2021 |
| Gurley, Eric | Individual | Contracted Managing Employee | NOT APPLICABLE | 04/05/2013 |
| Gurley, Eric | Individual | Corporate Director | NOT APPLICABLE | 04/05/2013 |
| Gurley, Eric | Individual | Corporate Officer | NOT APPLICABLE | 04/05/2013 |
| Gurley, Eric | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/05/2013 |
| Hanson, Scott | Individual | Contracted Managing Employee | NOT APPLICABLE | 01/01/2024 |
| Hawlik, Teresa | Individual | Corporate Director | NOT APPLICABLE | 07/01/2024 |
| Howerter, Scott | Individual | Corporate Director | NOT APPLICABLE | 05/14/2020 |
| Hudnutt, Kari | Individual | W-2 Managing Employee | NOT APPLICABLE | 02/16/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Walnut Ridge | 1.8 mi | Clive, IA | ★★★★★ | 4/5 | |
| Arbor Springs of West Des Moines L L C | 3.0 mi | West Des Moines, IA | ★☆☆☆☆ | 2/5 | |
| Cedar Ridge Village | 3.7 mi | West Des Moines, IA | ★★★☆☆ | 3/5 | |
| Royal Oaks Nursing and Rehabilitation Center | 4.3 mi | Urbandale, IA | ★☆☆☆☆ | 1/5 | SFF |
| Karen Acres Care Center | 4.4 mi | Urbandale, IA | ★★★★★ | 4/5 | |
| Edgewater, a Wesleylife Community | 4.4 mi | West Des Moines, IA | ★★★★☆ | 3/5 | |
| Pine Acres Rehabilitation and Care Center | 4.6 mi | West Des Moines, IA | —/5 | abuseSFF | |
| Kennybrook Village | 5.1 mi | Grimes, IA | ★★★☆☆ | 3/5 | |
| Harmony West Des Moines | 5.3 mi | West Des Moines, IA | ★☆☆☆☆ | 1/5 | |
| Brio of Johnston, LLC | 5.9 mi | Johnston, IA | ★★★☆☆ | 3/5 | |
| Childserve Habilitation Center | 6.5 mi | Johnston, IA | ★★★★★ | 3/5 | |
| Iowa Jewish Senior Life Center | 6.6 mi | Des Moines, IA | ★★☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 165557.