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Arbor Springs of West Des Moines L L C
7951 E P True Parkway, West Des Moines, IA 50266 (opens Google Maps) · Dallas County · (515) 223-1135· 56 certified beds · avg 49 residents/day · certified since Jan 1, 2005 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
2/5
Health inspection rating (on-site)
inspected May 29, 2025
3
Serious findings on record
most recent Jun 30, 2026
$0
Fines, last 3 years
6.00
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Jun 30, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Actual harm, isolated · Jun 30, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jul 24, 2026 (Deficient, Provider has plan of correction)
▲ Actual harm, isolated · Mar 12, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
▲ Actual harm, isolated · Mar 12, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Mar 25, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Mar 9, 2023 · F-0692
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
▲ Actual harm, isolated · Mar 9, 2023 · F-0692
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Why it matters: Malnutrition and dehydration can quickly weaken a resident and lead to serious complications.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Mar 31, 2023 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · from a complaint F-0637
The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint F-0657
View all 19 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 30, 2026 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jun 30, 2026 | D · Potential for more than minimal harm, isolated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · from a complaint · F-0637 |
| Feb 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint · F-0657 |
| Feb 9, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · from a complaint · F-0805 |
| May 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 12, 2025 | ▲ G · Actual harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Nov 25, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Jun 6, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · F-0727 |
| Jun 6, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Jun 6, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 6, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Mar 9, 2023 | ▲ G · Actual harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Mar 9, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 9, 2023 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
All citationsSerious citations (G–L)
2023
All citations: 3
Serious citations (G–L): 1
2024
All citations: 5
Serious citations (G–L): 0
2025
All citations: 7
Serious citations (G–L): 1
2026
All citations: 4
Serious citations (G–L): 1
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 1 | G ▲ |
| 2024 | 5 | 0 | F |
| 2025 | 7 | 1 | G ▲ |
| 2026 | 4 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityIowa averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.00
Iowa average: 4.37
U.S. average: 3.95
Registered Nurse hours
This facility: 0.36
Iowa average: 0.85
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.32
Iowa average: 3.86
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Iowa avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.00 | 4.37 | 3.95 | top 2% in Iowa; top 4% in the U.S. |
| Registered Nurse hours | 0.36 | 0.85 | 0.69 | bottom 2% in Iowa; bottom 17% in the U.S. |
| Weekend total nurse staffing | 5.32 | 3.86 | 3.50 | top 2% in Iowa; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.18 | 0.51 | 0.48 | bottom 1% in Iowa; bottom 9% in the U.S. |
| Total nursing staff turnover (%) | 96.8 | 44.0 | 45.8 | bottom 2% in Iowa; bottom 1% in the U.S. |
| RN turnover (%) | 77.8 | 42.1 | 42.9 | bottom 10% in Iowa; bottom 7% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.38, RN 0.32, weekend 4.76.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.38 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Arbor Springs of West Des Moines L L C. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Clark, Tracy | Individual | 5% or Greater Indirect Ownership Interest | 25% | 11/14/2018 |
| Dao, Kenneth | Individual | 5% or Greater Indirect Ownership Interest | 15% | 11/14/2018 |
| Farber, Rowan | Individual | 5% or Greater Indirect Ownership Interest | 60% | 11/14/2018 |
| Integro Healthcare Holdings LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 11/14/2018 |
| Clark, Tracy | Individual | Corporate Officer | NOT APPLICABLE | 11/14/2018 |
| Clark, Tracy | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/14/2018 |
| Dao, Kenneth | Individual | Corporate Officer | NOT APPLICABLE | 11/14/2018 |
| Dao, Kenneth | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/14/2018 |
| Farber, Rowan | Individual | Corporate Officer | NOT APPLICABLE | 11/14/2018 |
| Farber, Rowan | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/14/2018 |
| Integro Asset Management LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/24/2019 |
| Integro Healthcare Holdings LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/14/2018 |
All 12 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 97% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 41 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Cedar Ridge Village | 0.7 mi | West Des Moines, IA | ★★★☆☆ | 3/5 | |
| Edgewater, a Wesleylife Community | 1.4 mi | West Des Moines, IA | ★★★★☆ | 3/5 | |
| Deerfield Health Care Center | 3.0 mi | Urbandale, IA | ★★★★★ | 5/5 | |
| Walnut Ridge | 3.5 mi | Clive, IA | ★★★★★ | 4/5 | |
| Harmony West Des Moines | 3.6 mi | West Des Moines, IA | ★☆☆☆☆ | 1/5 | |
| Pine Acres Rehabilitation and Care Center | 5.4 mi | West Des Moines, IA | —/5 | abuseSFF | |
| Karen Acres Care Center | 6.4 mi | Urbandale, IA | ★★★★★ | 4/5 | |
| Royal Oaks Nursing and Rehabilitation Center | 6.8 mi | Urbandale, IA | ★☆☆☆☆ | 1/5 | SFF |
| Iowa Jewish Senior Life Center | 7.5 mi | Des Moines, IA | ★★☆☆☆ | 3/5 | |
| Kennybrook Village | 8.0 mi | Grimes, IA | ★★★☆☆ | 3/5 | |
| Calvin Community | 8.2 mi | Des Moines, IA | ★★★★☆ | 3/5 | |
| Wesley on Grand | 8.3 mi | Des Moines, IA | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Dallas, IA — 8 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Granger Nursing & Rehabilitation Center — Granger, IA · overall 3/5
- Perry Lutheran Home — Perry, IA · overall 1/5
- Perry Lutheran Homes Eden Acres Campus — Perry, IA · overall 2/5abuse
- Spurgeon Manor — Dallas Center, IA · overall 5/5
- Adel Acres — Adel, IA · overall 1/5SFF
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 165548.