Concordia at Spiritrust Utz Terrace

Name: Concordia at Spiritrust Utz Terrace
Address: 2100 UTZ TERRACE, Hanover, PA, 17331, US
Telephone: 7176370633

2100 Utz Terrace, Hanover, PA 17331 · Adams County · 40 certified beds · avg 34 residents/day · certified since Jun 18, 2007

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.80

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 28, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 28, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 28, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 28, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 30, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Apr 30, 2025	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Apr 30, 2025	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 30, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 16, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 16, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Year	Citations	Worst severity that year
2024	2	D
2025	4	D
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.80	3.94	3.95	top 17% in Pennsylvania; top 17% in the U.S.
Registered Nurse hours	1.21	0.80	0.69	top 14% in Pennsylvania; top 9% in the U.S.
Weekend total nurse staffing	4.41	3.58	3.50	top 15% in Pennsylvania; top 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.70	0.56	0.48	top 23% in Pennsylvania; top 16% in the U.S.
Total nursing staff turnover (%)	48.9	44.5	45.8	bottom 37% in Pennsylvania; bottom 40% in the U.S.
RN turnover (%)	41.7	39.9	42.9	bottom 45% in Pennsylvania; top 50% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 1.05, weekend 3.84. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Bowen, Robert	Individual	Corporate Director	NOT APPLICABLE	02/13/2007
Bowen, Robert	Individual	Trustee of the SNF	NOT APPLICABLE	02/13/2007
Combs, Stanley	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Combs, Stanley	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2024
Dunlop, James	Individual	Corporate Director	NOT APPLICABLE	03/03/2014
Dunlop, James	Individual	Trustee of the SNF	NOT APPLICABLE	03/03/2014
Frownfelter, Melissa	Individual	Corporate Officer	NOT APPLICABLE	02/01/2022
Frownfelter, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2022
Keller, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2025
Keller, Thomas	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2025
Neinstedt, William	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Neinstedt, William	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2022
Pyle, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2022
Smeltzer, Samantha	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Smeltzer, Samantha	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2023
Stout, Kevin	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Stout, Kevin	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2024
Straley, Edward	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Straley, Edward	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2023
Thomas, Angela	Individual	Corporate Director	NOT APPLICABLE	01/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Homewood Living Plum Creek, INC	3.9 mi	Hanover, PA	★★★★★	4/5
Hanover Hall for Nursing and Rehabilitation	4.3 mi	Hanover, PA	★★☆☆☆	2/5
Autumn Lake Healthcare at Long View	6.3 mi	Manchester, MD	★★★★☆	4/5
Cross Keys Village-Brethren Home Community, the	12.2 mi	New Oxford, PA	★★★★☆	4/5
Atlee Hill Health and Rehab Center	13.3 mi	Westminster, MD	★★☆☆☆	2/5
Carroll Lutheran Village	13.6 mi	Westminster, MD	★★★★★	4/5
Lorien Taneytown, INC	13.7 mi	Taneytown, MD	★★★☆☆	3/5
Westminster Rehabilitation and Wellness Center	14.6 mi	Westminster, MD	★★☆☆☆	2/5	abuse
Gettysburg Center	15.8 mi	Gettysburg, PA	★☆☆☆☆	2/5	abuse
Concordia at Spiritrust Gettysburg	16.5 mi	Gettysburg, PA	★★★★★	4/5
Transitions Healthcare Gettysburg	16.9 mi	Gettysburg, PA	★★★☆☆	3/5
Yorkview Nursing and Rehabilitation	17.0 mi	York, PA	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Hanover →

Facility data as of CMS processing date 2026-08-01. CCN 396111.

The Care File

Visit checklist — Concordia at Spiritrust Utz Terrace

2100 Utz Terrace, Hanover, PA 17331 · 7176370633

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 396111 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)