Cleveland Pines

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.96, RN 0.31, weekend 2.01.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.96 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Showing 20 of 23 parties CMS has on file for this facility; 3 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Atrium Health — 5 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Huntersville Oaks — Huntersville, NC · overall 3/5
• Jesse Helms Nursing Center — Monroe, NC · overall 5/5
• Sardis Oaks — Charlotte, NC · overall 3/5
• Stanly Manor — Albemarle, NC · overall 2/5

Listed by state, then facility name — not a ranking.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "How is routine foot care handled here, and does a podiatrist visit regularly?"
• "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
• "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
• "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
• "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
• "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
• "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
• "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the North Carolina midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 43% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 23 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Shelby →