White Oak Manor-Shelby
401 N Morgan Street, Shelby, NC 28150 · Cleveland County · 160 certified beds · avg 112 residents/day · certified since Oct 26, 1977
Part of chain: NATIONAL HEALTHCARE CORPORATION (69 facilities, chain avg rating 4.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Feb 28, 2023 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 24, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Feb 28, 2023 · F-0610
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Why it matters: When allegations aren't investigated, harm to residents can continue unchecked.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 24, 2023 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Mar 12, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
▲ Actual harm, one-off · Jul 23, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Aug 28, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · May 23, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jun 21, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (18)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 12, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 28, 2025 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Aug 28, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 23, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Oct 21, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Oct 21, 2024 | F · Potential for harm, facility-wide | The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. · from a complaint |
| Oct 21, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| May 23, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 23, 2024 | E · Potential for harm, repeated | The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. |
| May 23, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| May 23, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 23, 2024 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Feb 28, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Feb 28, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Feb 28, 2023 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (7 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 2 | J ▲ |
| 2024 | 10 | 1 | G ▲ |
| 2025 | 4 | 1 | G ▲ |
| 2026 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
5 fines totaling $42,972, plus 1 Medicare payment denial period.
| Date | Type | Amount / length |
|---|---|---|
| Mar 12, 2026 | Fine | $10,868 |
| Jul 23, 2025 | Fine | $3,931 |
| Jul 23, 2025 | Fine | $3,931 |
| Jul 23, 2025 | Fine | $11,700 |
| Jul 23, 2025 | Payment Denial | 34 days from Aug 14, 2025 |
| May 23, 2024 | Fine | $12,542 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.57 | 4.01 | 3.95 | bottom 41% in North Carolina; bottom 40% in the U.S. |
| Registered Nurse hours | 0.44 | 0.64 | 0.69 | bottom 33% in North Carolina; bottom 29% in the U.S. |
| Weekend total nurse staffing | 3.14 | 3.56 | 3.50 | bottom 39% in North Carolina; bottom 38% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.41 | 0.48 | bottom 44% in North Carolina; bottom 31% in the U.S. |
| Total nursing staff turnover (%) | 62.8 | 49.0 | 45.8 | bottom 18% in North Carolina; bottom 12% in the U.S. |
| RN turnover (%) | 33.3 | 45.7 | 42.9 | top 28% in North Carolina; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.43, RN 0.43, weekend 3.02. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Abernathy, James | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Adams, Robert | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Adams, William | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Flatt, Ben | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Flatt, Stephen | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Hassan, Emil | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Kidd, Brian | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Laroche, Richard | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/13/1998 |
| McCreary, Josh | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Morgan Stanley Institutional Advisors LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/08/2024 |
| Trail, Sandra | Individual | Indirect Ownership Interest | NOT APPLICABLE | 08/01/2024 |
| Adams, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/13/1998 |
| Blackrock INC | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2024 |
| Clark, Kevin | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2024 |
| Clark, Kevin | Individual | ADP of the SNF | NOT APPLICABLE | 01/29/2026 |
| Flatt, Ben | Individual | Corporate Officer | NOT APPLICABLE | 03/02/2017 |
| Flatt, Stephen | Individual | Corporate Director | NOT APPLICABLE | 06/21/2005 |
| Flatt, Stephen | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2024 |
| Flatt, Stephen | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 02/07/2026 |
| Forsey, Gregory | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who is your infection preventionist, and what training do they have?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Cleveland Pines | 1.5 mi | Shelby, NC | ★★★☆☆ | 3/5 | |
| Peak Resources- Shelby | 10.5 mi | Grover, NC | ★★☆☆☆ | 3/5 | |
| Carolina Care Health and Rehabilitation | 10.8 mi | Cherryville, NC | ★★★★★ | 5/5 | |
| White Oak Manor-Kings Mountain | 11.1 mi | Kings Mountain, NC | ★★☆☆☆ | 2/5 | abuse |
| Peak Resources-Cherryville | 12.5 mi | Cherryville, NC | ★★★★☆ | 4/5 | |
| Palmetto Patriots | 15.2 mi | Gaffney, SC | ★★★★★ | 5/5 | |
| Fair Haven Home INC | 15.2 mi | Bostic, NC | ★★★★★ | 5/5 | |
| Peachtree Centre | 15.4 mi | Gaffney, SC | ★☆☆☆☆ | 2/5 | |
| Brookview Healthcare Center | 17.7 mi | Gaffney, SC | ★☆☆☆☆ | 1/5 | |
| Belaire Health Care Center | 19.5 mi | Gastonia, NC | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 345171.