How to file a complaint about care →
No fines or payment denials in the published 3-year window.
425 South Chillicothe Road, Aurora, OH 44202 (opens Google Maps) · Portage County · (330) 995-0094· 98 certified beds · avg 93 residents/day · certified since Aug 31, 2015 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: PROGRESSIVE QUALITY CARE (11 facilities, chain avg rating 2.7★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Dec 4, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Dec 18, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. F-0842
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Dec 4, 2025 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Aug 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Apr 17, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| May 20, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint · F-0725 |
| May 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| May 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| May 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint · F-0697 |
| May 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Sep 21, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 21, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Aug 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550 |
| Aug 24, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Aug 12, 2021 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Citations from standard inspections decreased between the last two inspection cycles (2 → 1).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 1 | 0 | F |
| 2023 | 4 | 0 | F |
| 2024 | 5 | 0 | F |
| 2025 | 3 | 1 | G ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.98 | 3.45 | 3.95 | bottom 23% in Ohio; bottom 13% in the U.S. |
| Registered Nurse hours | 0.66 | 0.60 | 0.69 | top 29% in Ohio; top 40% in the U.S. |
| Weekend total nurse staffing | 2.68 | 3.07 | 3.50 | bottom 25% in Ohio; bottom 15% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.42 | 0.48 | top 30% in Ohio; top 35% in the U.S. |
| Total nursing staff turnover (%) | 54.4 | 48.7 | 45.8 | bottom 33% in Ohio; bottom 26% in the U.S. |
| RN turnover (%) | 23.5 | 43.9 | 42.9 | top 20% in Ohio; top 19% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.60, RN 0.80, weekend 3.24.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.60 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Avenue at Aurora. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Flank, Eitan | Individual | 5% or Greater Direct Ownership Interest | 20% | 06/10/2022 |
| Flank, Liat | Individual | 5% or Greater Direct Ownership Interest | 20% | 06/10/2022 |
| Flank, Matan | Individual | 5% or Greater Direct Ownership Interest | 20% | 06/10/2022 |
| Flank, Shaul | Individual | 5% or Greater Direct Ownership Interest | 20% | 06/10/2022 |
| Sausen, Joel | Individual | 5% or Greater Direct Ownership Interest | 20% | 06/10/2022 |
| Flank, Eitan | Individual | Corporate Officer | NOT APPLICABLE | 07/13/2011 |
| Flank, Eitan | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2022 |
| Flank, Liat | Individual | Corporate Officer | NOT APPLICABLE | 07/13/2011 |
| Flank, Liat | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2022 |
| Flank, Matan | Individual | Corporate Officer | NOT APPLICABLE | 07/13/2011 |
| Flank, Matan | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2022 |
| Flank, Shaul | Individual | Corporate Officer | NOT APPLICABLE | 07/13/2011 |
| Flank, Shaul | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2022 |
| Progressive Quality Care INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/05/2015 |
| Progressive Quality Care INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Sausen, Joel | Individual | Corporate Officer | NOT APPLICABLE | 07/13/2011 |
| Sausen, Joel | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2022 |
| Shiller, Daniel | Individual | Corporate Director | NOT APPLICABLE | 07/13/2011 |
| Shiller, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 02/05/2015 |
| Stahlman, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2018 |
Showing 20 of 23 parties CMS has on file for this facility; 3 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Progressive Quality Care — 11 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 10 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Aurora Manor Special Care Cent | 0.8 mi | Aurora, OH | ★★☆☆☆ | 2/5 | abuse |
| Kensington at Anna Maria | 2.7 mi | Aurora, OH | ★★★★★ | 5/5 | |
| Anna Maria of Aurora | 2.8 mi | Aurora, OH | ★★★★☆ | 3/5 | |
| Twinsburg Post Acute | 4.9 mi | Twinsburg, OH | ★☆☆☆☆ | 1/5 | |
| Arbors at Streetsboro | 5.0 mi | Streetsboro, OH | ★☆☆☆☆ | 1/5 | |
| Canterbury of Twinsburg | 5.3 mi | Twinsburg, OH | ★★★★☆ | 3/5 | |
| Manor of Grande Village | 5.5 mi | Twinsburg, OH | ★★★☆☆ | 3/5 | |
| Eliza at Chagrin Falls | 7.5 mi | Chagrin Falls, OH | ★★★☆☆ | 3/5 | |
| Crown Center at Laurel Lake | 7.7 mi | Hudson, OH | ★★★★☆ | 4/5 | |
| Avenue at Macedonia | 8.4 mi | Macedonia, OH | ★★☆☆☆ | 2/5 | |
| Hudson Springs Nursing and Rehab | 8.6 mi | Stow, OH | ★★☆☆☆ | 2/5 | |
| Hudson Elms Nursing Center | 9.0 mi | Hudson, OH | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Portage, OH — 10 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 366431.
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